Chapter 1

Question 1

The transformation model

Answer 1

Transformed and transforming resources go through a series of processes to be turned into products/services

Question 2

Hierarchy of operations

Answer 2

1. Analysis at the supply network level (strategic analysis)
2. Analysis at the operation level
3. Analysis at the process level (operational analysis)

Question 3

4 V model

Answer 3

Distinguish different types of models
1. Volume
2. Variety
3. Variation
4. Visibility

Question 4

Operations strategy vs. operations management

Answer 4

1. Timescale
   (management - short term; strategy - long term)
2. Level of analysis
   (management - micro; strategy - macro)
3. Level of aggregation
   (management - detailed; strategy - aggregated)
4. Level of abstraction
   (management - concrete; strategy - philosophical)

Question 5

Four perspectives on OPS strategy

Answer 5

Inside-out vs. Outside-in perspective
Top-down vs. Bottom-up perspective

Question 6

Content of operations strategy

Answer 6

collection of decisions that are made within the operations stratey domain

Question 7

Performance objectives

Answer 7

1. Quality
2. Speed
3. Dependability
4. Flexibility
5. Cost

Question 8

Decision areas

Answer 8

1. Capacity
2. Supply network
3. Process technology
4. Development and organization