Chapter 1

Question 1

Human Resource Management

Answer 1

The process of managing human capital to achieve an organization’s objectives

Question 2

Human Capital

Answer 2

Knowledge, Skills, and Social and Personality Attributes that give Economic Value to a company

Question 2

Human Resource Managers must

Answer 2

Understand competitive business operations and strategies and how people contribute and improve company performance

Question 2

Practices of HR

Answer 2

1. Analysis and Design of work
2. HR planning
3. Recruiting
4. Selection
5. Training and Development
6. Compensation
7. Performance Management
8. Employee Relations

Question 3

Six Sigma (Change Strategy)

Answer 3

Set principles and practices to understand customer needs

Question 3

Reengineering (Change Strategy)

Answer 3

Rethinking and Redesigning to improve

Question 3

Downsizing (Change Strategy)

Answer 3

Elimination of jobs to become more productive, lots of hidden costs

Question 4

Outsourcing (Change Strategy)

Answer 4

Contracting out work formerly done by employees

Question 5

Change Management (Change Strategy)

Answer 5

Managing organizational and individual change

Question 6

Relational (HRM Level)

Answer 6

Online recruiting, Screening and pretesting

Question 7

Operational (HRM Level)

Answer 7

Routine tasks and increased productivity

Question 8

Transformational (HRM Level)

Answer 8

Training, tracking and selecting employees based on skills and abilities

Question 9

Human Resource Information System (HRIS)

Answer 9

A computerized system that provides data for purposes of control and decision-making