Chapter 1

Question 1

A branch of psychology that applies the principles of psychology to the
workplace.

Answer 1

Industrial Organization Psychology

Question 2

Determining competencies; concerned with organizational efficiency.

Answer 2

Industrial Approach

Question 3

Creating structure and culture that will provide positive and safe working conditions.

Answer 3

Organizational Approach

Question 4

Main goal of Industrial Organization Psychology

Answer 4

to have a happy and productive workforce

Question 5

To enhance the dignity and performance of human beings, and the organizations they work in, by advancing the science and knowledge of human behavior.

Answer 5

Purpose of IO Psychology

Question 6

Application of IO Psychology

Answer 6

📌 Principle of Learning - training modules and incentive plans

📌 Social Psychology - understanding and dealing with employee conflict; forming group works

📌 Motivation and Emotion - enhance employee motivation and satisfaction

Question 7

• First to apply the concept of psychology to advertising
• Wrote “the theory of advertising”

Answer 7

1903
Walter Dill Scott

Question 8

• Pioneer the use of psychological tests to measure applicant’s skills
• Wrote “psychology and industrial efficiency”

Answer 8

1910
Hugo Munsterberg

Question 9

• Assessment of army recruits for military service
• Tests: army alpha, army beta, personal data sheet

Answer 9

World War I

Question 10

An intelligence test developed during World War I and used by the army for soldiers who can read.

Answer 10

Army Alpha

Question 11

An intelligence test developed during World War I and used by the army for soldiers who cannot read.

Answer 11

Army Beta

Question 12

• Engineering Psychology
• Psychologists provided information about human abilities and limitations for operating weapons

Answer 12

World War II

Question 13

• Hawthorne studies: quality of work environment & attitudes of employees

• Originally: actual work conditions - employee performance

• Researchers realize that employees changed their behaviors because they were being studied

Answer 13

1930

Question 14

When employees change their behavior due solely to the fact that they are receiving attention or are being observed.

Answer 14

Hawthorne Effect

Question 15

A series of studies, conducted at the Western Electric plant in Hawthorne, Illinois, that have come to represent any change in behavior when people react to a change in the environment.

Answer 15

Hawthorne Studies