Chapter 1

Question 1

a group of people working together in a structured and coordinate fashion to achieve a set of goals

Answer 1

organization

Question 2

they are responsible for carrying out the management process and helping the business to achieve its goal

Answer 2

managers

Question 3

it is a set if activities and aims to achieve organization goals in effective and efficient manner

Answer 3

management

Question 4

using the resources wisely in a cost-effective way

Answer 4

efficient

Question 5

making the right decisions and implementing them

Answer 5

effectiveness

Question 6

doing things right

Answer 6

efficient

Question 7

doing the right thing

Answer 7

effectiveness

Question 8

3 KINDS OF MANAGERS

Answer 8

Top Manager
Middle Manager
First-Line Manager

Question 9

manage the overall organization and they create the goals, overall strategy, operating policies

Answer 9

top manager

Question 10

who are the top managers

Answer 10

President
Vice President
Chief Executive Officer (CEO)

Question 11

they are the largest group in the organization and they are also responsible for implementing the policies and plans created by the top managers

Answer 11

middle manager

Question 12

who are the middle managers

Answer 12

Plant Manager
Operations Manager
Division Head

Question 13

they supervise and coordinate the activities of operating employees and they oversee day-day operations, hire employees to staff them

Answer 13

First-line Managers

Question 14

Who are the First-line managers

Answer 14

Supervisor
Coordinator
Office Manager

Question 15

What are the different areas of the organization

Answer 15

Marketing Managers
Financial Manager
Operations Managers
Human Resources Managers
Administrative Managers
(-) Specialized Management

Question 16

work in areas related to marketing-function getting consumers to buy the organization’s products or services

Answer 16

Marketing Managers

Question 17

deals with the organization’s financial resources

Answer 17

Financial Manager

Question 18

creating and managing the systems that create an organization products and services

Answer 18

Operation Manager

Question 19

responsible for hiring and developing employees

Answer 19

Human Resources Managers

Question 20

not associated with any particular management specialty and tend to be generalists

Answer 20

Administrative Managers

Question 21

what are the BASIC MANAGEMENT FUNCTIONS/MANAGEMENT PROCESS

Answer 21

Planning and Decision Making
Organizing
Leading
Controlling

Question 22

setting goals and deciding how to achieve them

Answer 22

Planning

Question 23

selecting a course of action from a set of alternatives

Answer 23

Decision Making

Question 24

helps managers to maintain their effectiveness by service as guides and helps managers to allocate their time and resources

Answer 24

Planning and Decision Making

Question 25

determine how activities and resources are to be grouped

Answer 25

Organizing

Question 26

it is the third basic managerial function

Answer 26

Leading

Question 27

set of process used to get members of the organization to work together to further the interest of the organization

Answer 27

Leading

Question 28

it is the final phase of management process

Answer 28

Controlling

Question 29

monitoring the organization's process toward its goals

Answer 29

Controlling

Question 30

illustrates how one successful manager relied on both management functions and fundamental management skills

Answer 30

Leading the Way

Question 31

necessary to accomplish or understand the specific kind of work done in an organization

Answer 31

Technical Skills

Question 32

ability to communicate with, understand and motivate both individuals and groups

Answer 32

Interpersonal Skills

Question 33

ability to think in abstract

Answer 33

Conceptual Skills

Question 34

visualize the most appropriate response to a situation

Answer 34

Diagnostic Skills

Question 35

ability to effectively convey and receive ideas and information from others

Answer 35

Communication Skills

Question 36

ability to recognize and define problems and opportunities to select an appropriate action

Answer 36

Decision-Making Skills

Question 37

ability to prioritize work, work efficiently and delegate works appropriately

Answer 37

Time Management Skills

Question 38

-exact decision -rational, logical, objective and systematic -use quantitative models and decision-making techiniques to arrive at "correct" decisions

Answer 38

The Science of Management

Question 39

make decisions and solve problems on the basis of intuition, experience, instinct and personal insights

Answer 39

The Art of Management

Question 40

Advocates in The Evolution of Management

Answer 40

Robert Owen Charles Babbage

Question 41

Who's Robert Owen?

Answer 41

a British Industrialist

Question 42

he recognize the importance of human resources and the welfare workers

Answer 42

Robert Owen

Question 43

Who's Charles Babbage

Answer 43

English Mathematician

Question 44

he focused on creating production efficiencies through division of labor

Answer 44

Charles Babbage

Question 45

What is The Classical Management Perspective

Answer 45

it paid attention to the role of the workers

Question 46

2 Major Branches of Classical Management

Answer 46

Scientific Management and Administrative Management

Question 47

what management is concerned with improving the performance of individual workers?

Answer 47

Scientific Management

Question 48

what management focuses on managing the total organization?

Answer 48

Administrative Management

Question 49

Who are the Earliest Advocates of the Scientific Management

Answer 49

Frederick W. Taylor Frank Gilbreth Lilian Gilbreth

Question 50

who implemented the piecework pay system as well as time and motion studies and performance based system

Answer 50

Frederick W. Taylor

Question 51

what is the contribution of Frank Gilbreth?

Answer 51

Craft of Bricklaying

Question 52

who helped and shape the field of industrial psychology?

Answer 52

Lilian Gilbreth

Question 53

who developed numerous techniques and strategies for eliminating ineffieciency?

Answer 53

Frank and Lilian Gilbreth

Question 54

Who are the Primary Contributors of Administrative Management?

Answer 54

Henry Fayol Lyndall Urwick Max Weber

Question 55

what is the important work of Henry Fayol?

Answer 55

General and Industrial Management

Question 56

who is Henry Fayol?

Answer 56

French Industrialist and the most articulate spokesperson

Question 57

who advanced modern thinking about the basic management functions?

Answer 57

Lyndall Urwick

Question 58

who is Lyndall Urwick?

Answer 58

a noted management theorist and consultant

Question 59

who is Max Weber?

Answer 59

a German Sociologist

Question 60

who emphasizes bureaucracy?

Answer 60

Max Weber

Question 61

Who are the Contributors of Behavior Management

Answer 61

Hugo Munsterberg Mary Parker Follet

Question 62

who is the Father of Industrial Psychology and a German Psychologist?

Answer 62

Hugo Munsterberg

Question 63

what is Hugo Munsterberg pioneering book?

Answer 63

Psychology and Industrial Efficiency

Question 64

who recognize the human element in the workplace?

Answer 64

Mary Parker Follet

Question 65

who conducted THE HAWTHORNE STUDIES?

Answer 65

Elton Mayo and his associates

Question 66

workers who overproduced

Answer 66

rate busters

Question 67

workers who underproduced?

Answer 67

chiselers

Question 68

an early experiments that focused on behaviour in the workplace

Answer 68

The Hawthorne Studies

Question 69

argued that workers respond primarily to the social context of the workplace

Answer 69

Human Relations Movement

Question 70

2 writers who helped advance human relations movement

Answer 70

Abraham Maslow Douglas McGregor

Question 71

what is the theory of Abraham Maslow?

Answer 71

Hierchy of Needs

Question 72

what is the theory of Douglas McGregor?

Answer 72

Theory X and Y

Question 73

focuses on decision-making, cost-effectiveness, mathematical models and the use of computers

Answer 73

Quantitative Management Perspective

Question 74

2 Branches of Quantitative Approach

Answer 74

Management Science Operations Management

Question 75

focuses on the development of mathematical models

Answer 75

management science

Question 76

concerned with helping the organization more efficiently produce with its products or services

Answer 76

Operations management

Question 77

what are the 3 Contemporary Management Perspective

Answer 77

The System Perspective Universal Perspective Contingency Perspective

Question 78

what contemporary management perspective is interrelated sets of elements functioning as a whole

Answer 78

The System Perspective

Question 79

attempt to identify the one best way to do something

Answer 79

universal perspective

Question 80

suggests that appropriate managerial behavior in a given situation depends on or is contingent on, unique elements in a given situation

Answer 80

Contingency perspective

Question 81

what concept interacts with its environment

Answer 81

open system

Question 82

what concept is within a broader system

Answer 82

subsystem

Question 83

what concept doesn't interact with its environment

Answer 83

closed systems

Question 84

two or more subsystems working together

Answer 84

synergy

Question 85

a normal process leading to system decline

Answer 85

entropy