Chapter 1 Flashcards
What is digital transformation?
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
What are the four digital transformation strategies?
- Changes in value of creation
- Structural changes
- Financial aspects
- Use of technologies
What are the five digital transformation domains?
- Customers
- Value
- Competition
- Innovation
- Data
Why are people reluctant and resistant to changes?
- Parochial self-interest
- Misunderstanding and lack of trust
- Different assessments
- Low tolerance for change.
What are the most common problems when dealing with changes?
- Education and communication
- Participation and involvement.
- Negotiation and agreement
- Manipulation and co-optation
- Explicit and implicit coercion
- Facilitation and support
What is the problem with “Education and communication”?
There is usually a lack of information or inaccurate information and analysis
What is the problem with “Participation and involvement” ?
The initiators do not have all the information they need to design the change, and where others have considerable power to resist.
What is the problem with “Negotiation and agreement” ?
Where someone or some group will clearly lose out in a change, and where that group has considerable power to resist.
What is the problem with “Manipulation and co-optation” ?
Where other tactics will not work or are too expensive.
What is the problem with “Explicit and implicit coercion” ?
Where speed is essential, and the change initiators possess considerable power
What is the problem with “Facilitation and support” ?
Where people are resisting because of adjustment problems.
What are some important rule of thumb steps to take before implementing any change?
- Self Assessment
- Analyze Situational Factors
- Determine the Optimal Speed of Change
- Consider Methods for Managing Resistance
