Chapter 1

Question 1

What is organizational behavior? (2 things)

Answer 1

1. Demonstrate the importance of interpersonal skills in the workplace.
2. Describe the manager’s functions, roles and skills

Question 2

Soft skills definition

Answer 2

Soft skills-> Team working, communicating effectively, leadership and cultural awareness. It is easier to hire and keep qualified people.

Question 3

4 management functions that managers perform

Answer 3

4 management functions:
- Planning
- Organizing
- Leading
- Controlling

Question 4

Planning

Answer 4

• Planning-> process that includes defining goals, establishing strategy, and developing plans to coordinate activities.

Question 5

Organizing

Answer 5

Organizing-> Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom and where decisions are to be made.

Question 6

Leading

Answer 6

Leading-> function that includes motivating employees, directing others, selecting the most effective communication channels and resolving conflicts.

Question 7

Controlling

Answer 7

Controlling-> Monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations.

Question 8

Managers perform 10 roles. What are the groupings of these roles?

Answer 8

Interpersonal roles
Informational Roles
Decisional Roles

Question 9

Name and describe the 3 interpersonal roles

Answer 9

a. Figurehead role - performing duties that are ceremonial in nature.
b. Leadership role - training, motivating and disciplining employees.
c. Liaison role - contacting outsiders who provide the manager with information.

Question 10

Name and describe the 3 informational roles

Answer 10

a. Monitor role - collecting information from outside organizations and institutions.
b. Disseminator role - transmitting information to organizational members.
c. Spokesperson role - representing the organization to outsiders.

Question 11

Name and describe the 4 decisional roles

Answer 11

a. Entrepreneur role - initiating and overseeing new projects that will improve their organization’s performance.
b. Disturbance handlers - taking corrective action in response to unforeseen problems.
c. Resource allocators - being responsible for allocating human, physical and monetary resources.
d. Negotiator role - discussing issues and bargain with other units to gain advantages for their own unit.

Question 12

Name and describe 3 management skills

Answer 12

Technical skills - ability to apply specialised knowledge or expertise.
Human skills - ability to work with, understand and motivate other people, both individually and in groups.
Conceptual skills - mental ability to analyze and diagnose complex situations.

Question 13

What are the 4 managerial activities?

Answer 13

1. Traditional management - decision making, planning, and controlling
2. Communication - exchanging routine information and processing paperwork
3. Human resource management - motivating, disciplining, managing conflict, staffing and training.
4. Networking - socialising, politicking and interacting with outsiders.

Question 14

Define Organizational Behavior

Answer 14

Organizational behavior- a field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness