Chapter 1

Question 1

A group of people who work together to achieve some specific purpose

Answer 1

Organization

Question 2

What are the levels of management from top to bottom?

Answer 2

1. Top managers
2. Middle managers
3. First-line managers
4. Non managerial employees

Question 3

What are the four management functions?

Answer 3

Planning > organizing > leading > controlling

Question 4

What is the ART of management?

Answer 4

The pursuit of organizational goals efficiently & effectively by integrating the work of people through planning, organizing, leading, and controlling the organizations resources

Question 5

What does it mean to be efficient?

Answer 5

To use resources—people, money, raw materials, and the like-wisely and cost-effectively

Question 6

What does it mean to be effective?

Answer 6

To achieve results, make the right decisions and successfully carry them out so that they achieve the organization’s goals

Question 7

What is management 1.0?

Answer 7

It’s efficiency-centric & bureaucracy-based. Modern management was invented to solve the problem of inefficiency

Question 8

What is management innovation?

Answer 8

Anything’s that substantially alters the way in which work of management is carried out, or significantly modified customary organizational forms and, by doing so, advances organizational goals. Changes the way managers do what they do, and does it in a way that enhances organizational performance.

Question 9

What are the four categories of career readiness?

Answer 9

Knowledge, soft skills, attitudes, other characteristics

Question 10

What are the three largest gaps in career readiness?

Answer 10

*Critical/analytical thinking
*Written communication
*Problem solving- organizing and evaluating information

Question 11

Planning consists of…

Answer 11

Establishing goals & determining how to achieve them

Question 12

Organizing consists of…

Answer 12

Arranging tasks, Human Resources, & other resources to accomplish the necessary work

Question 13

Controlling consists of…

Answer 13

Monitoring performance against goals & taking corrective action as needed

Question 14

Leading consists of…

Answer 14

Motivating, directing, & influencing others to achieve organizational goals

Question 15

What’s the difference between functional and general managers?

Answer 15

Functional managers are responsible for just one organizational activity. General managers are responsible for several organizational activities

Question 16

What are top managers role?

Answer 16

They make long-term decisions about the overall direction of the organization & establish the objectives, policies, & strategies for it.

Question 17

What are middle managers role?

Answer 17

Implement the policies & plans of top managers, supervise & coordinate the activities of the first-line managers. “High-touch” jobs because they deal directly with people.

Question 18

What are the first-line managers role?

Answer 18

Make short-term operating decisions, directing the daily tasks of nonmanagerial personnel.