Chap 7. Organisation And Management

Question 1

Define organisational structure.

Answer 1

The different levels of management and responsibilities in a business

Question 2

Define organisational chart.

Answer 2

It shows the roles, responsibilities and relationships within an organisation

Question 3

List the Advantages of organisational chart/structure.

Answer 3

. Everyone can see their position
. Workers can be aware of the chain of command
. Workers can see who are their subordinates, colleagues and superiors
. Shows the link between different departments

Question 4

What is a hierarchy?

Answer 4

It shows the different levels of management in an organisation from highest to lowest

Question 5

List the disadvantages of a tall structure, many levels of management.

Answer 5

. Slow communication
. No feedback, one way communication
. Distorted information
. Delay decision making

Question 6

List the Advantages of flat structure.

Answer 6

. Owners makes all decisions
. Short chain of command
. Direct contact with subordinates
. Quicker and more accurate information
. Apply delegation

Question 7

Define span of control.

Answer 7

Number of subordinates working under manager

Question 8

Define chain of command.

Answer 8

Number of level having to pass before reaching its subordinates

Question 9

What is delegation?

Answer 9

Passing down of responsibilities from manager to subordinates

Question 10

Give an advantage of delegation to manager.

Answer 10

. Managers have more time to carry out more important tasks
. Can assess ability of workers
. Can assess performance of workers

Question 11

List the Advantages of delegation to subordinates.

Answer 11

. Managers can identify more workers that are trustworthy
. Work become more interesting
. Represent reward for their dedication
. They are trained and become skilled

Question 12

List the disadvantages of delegation.

Answer 12

. Managers assign task but do not pass responsibilities
. Lead to jealousy
. Workers may not have right skill to perform task

Question 13

List the 5 roles of managers.

Answer 13

1. Planning
2. Organising
3. Coordinating
4. Commanding
5. Controlling

Question 14

What is “planning “ for a manager?

Answer 14

. Setting aims and trying to arrange required resources to achieve the targets
. Provide sense of direction to workers

Question 15

What is “organising” for a manager?

Answer 15

Delegating tasks to workers

Question 16

What is “coordinating” for a manager?

Answer 16

Ensuring that workers operate as a group

Question 17

What is “commanding” for a manager?

Answer 17

Able to guide and influence workers behaviour so that good attainment become easier

Question 18

What is “controlling” for a manager?

Answer 18

Must evaluate and measure work of all workers to make sure they are on target

Question 19

What should a good manager do?

Answer 19

. Motivate employees
. Give advice to employees
. Inspire employees
. Manage resources effectively
. Keep costs under control
. Increase profitability of business

Question 20

What is an autocratic leadership style?

Answer 20

When workers do not have experience and right skill, managers take all decisions

Question 21

What is a laissez-faire leadership style?

Answer 21

When workers take all decisions due to free freedom

Question 22

What is a democratic leadership style?

Answer 22

Laissez-faire+autocratic
Managers delegate partly responsibilities but keep control over whole process

Question 23

Define trade union.

Answer 23

A group of people whose main aim is to defend interest of workers

Question 24

List the functions of trade union.

Answer 24

. Negotiate with employers on behalf of workers for better pay, working conditions and other benefits
. Defend rights and interest of workers
. Support and advise members with unfair dismissal
. Act as pressure group to influence government policy
. Improve communication between workers and managers

Question 25

What are the disadvantages of being in a trade union?

Answer 25

. Workers have to pay a fee
. Trade union may still take actions like strike even if workers disagree