Chap 7. Organisation And Management Flashcards
Define organisational structure.
The different levels of management and responsibilities in a business
Define organisational chart.
It shows the roles, responsibilities and relationships within an organisation
List the Advantages of organisational chart/structure.
. Everyone can see their position
. Workers can be aware of the chain of command
. Workers can see who are their subordinates, colleagues and superiors
. Shows the link between different departments
What is a hierarchy?
It shows the different levels of management in an organisation from highest to lowest
List the disadvantages of a tall structure, many levels of management.
. Slow communication
. No feedback, one way communication
. Distorted information
. Delay decision making
List the Advantages of flat structure.
. Owners makes all decisions
. Short chain of command
. Direct contact with subordinates
. Quicker and more accurate information
. Apply delegation
Define span of control.
Number of subordinates working under manager
Define chain of command.
Number of level having to pass before reaching its subordinates
What is delegation?
Passing down of responsibilities from manager to subordinates
Give an advantage of delegation to manager.
. Managers have more time to carry out more important tasks
. Can assess ability of workers
. Can assess performance of workers
List the Advantages of delegation to subordinates.
. Managers can identify more workers that are trustworthy
. Work become more interesting
. Represent reward for their dedication
. They are trained and become skilled
List the disadvantages of delegation.
. Managers assign task but do not pass responsibilities
. Lead to jealousy
. Workers may not have right skill to perform task
List the 5 roles of managers.
- Planning
- Organising
- Coordinating
- Commanding
- Controlling
What is “planning “ for a manager?
. Setting aims and trying to arrange required resources to achieve the targets
. Provide sense of direction to workers
What is “organising” for a manager?
Delegating tasks to workers
What is “coordinating” for a manager?
Ensuring that workers operate as a group
What is “commanding” for a manager?
Able to guide and influence workers behaviour so that good attainment become easier
What is “controlling” for a manager?
Must evaluate and measure work of all workers to make sure they are on target
What should a good manager do?
. Motivate employees
. Give advice to employees
. Inspire employees
. Manage resources effectively
. Keep costs under control
. Increase profitability of business
What is an autocratic leadership style?
When workers do not have experience and right skill, managers take all decisions
What is a laissez-faire leadership style?
When workers take all decisions due to free freedom
What is a democratic leadership style?
Laissez-faire+autocratic
Managers delegate partly responsibilities but keep control over whole process
Define trade union.
A group of people whose main aim is to defend interest of workers
List the functions of trade union.
. Negotiate with employers on behalf of workers for better pay, working conditions and other benefits
. Defend rights and interest of workers
. Support and advise members with unfair dismissal
. Act as pressure group to influence government policy
. Improve communication between workers and managers
What are the disadvantages of being in a trade union?
. Workers have to pay a fee
. Trade union may still take actions like strike even if workers disagree
