Chap 6. Motivating Employees Flashcards
What is motivation?
Motivation is the reason why workers want to work
Why do people work?
. To earn money
. Job satisfaction
. Job Security
List the Advantages of a well motivated workforce.
. High output per worker
. Workers offer suggestions
. Wastages and costs fall
. Conflicts decreases
. Quality of products improve
. Loyal workforce
. Less absences and labour turnover
Give the 3 different motivation theories.
. Maslow’s theory
. Taylor’s theory
. Herzberg theory
What is the Taylor’s theory?
Use of financial rewards to motivate workers to produce more through piece rate
What are the disadvantages of Taylor’s theory?
. Not all workers are motivated by money
. They may still be unsatisfied if conditions of work is unsatisfactory
. Difficult to apply when output cannot be measured
What is the maslow’s theory?
. Identifying the different needs of the workers and satisfying them
What are the different level of needs in Maslow theory?
- Physiological needs (basic needs)
- Safety and security needs (job security)
- Social needs (friends)
- Esteem needs (status)
- Self actualisatopn needs (success/achievements)
What are the disadvantages of Maslow theory?
. Give too few importance to financial rewards
. Some needs may vary and may not be in maslow’s theory
Define herzberg theory.
It is classified in 2 categories, hygiene factors and motivators
What are the hygiene factors in herzberg theory?
Factors that need to be satisfied or else can act as demotivators to workers
E.g. Status, security, work conditions, salary and fringe benefits
What are the motivators in herzberg theory?
Additional factors that promote satisfaction
E.g. Achievement, recognition, growth and job enrichment
List some financial rewards.
. Wage
. Salary
. Bonus
. Commission
. Profit sharing
. Performance related pay
Define wage.
Paid on a weekly basis
Define salary.
Paid on a monthly basis to full time employees
Define bonus.
Reward for good performance at work paid at the end of the year
Define commission.
Paid to sales staff on the amount of sales made
Define profit sharing.
Workers given share of profit to reward them for contribution at work
Define performance related pay.
If workers work better then they receive a higher salary
What is piece rate?
Payment made according to number of output produced
What is time rate?
Payment made according to number of hours of work
List the disadvantages of piece rate.
. Workers would concentrate on producing a large number of goods and would ignore quality
. If machine break down, workers would earn less money
List the disadvantages of time rate.
. Good and bad workers get paid by same amount
. Supervisors must be employees to make sure they are working
What are fringe benefits?
Non financial rewards provided with financial rewards
What is job satisfaction?
Enjoyment derived from feeling that you have done a good job
List some non financial motivation methods.
. Job rotation
. Job enrichment
. Teamwork
. Training
. Promotion
What is job rotation?
When workers shift from one task to another over a period of time and then shift again
What is job enrichment?
Looking for and adding tasks that require more skills
What is teamwork?
Using group of workers and allocating specific tasks and responsibilities to them
What is training?
Process of Improving a worker’s skill
What is Promotion?
Giving workers an advancement that is a higher managerial level
