chap 16 Flashcards
ethnocentrism
acting superior to anothers way of life
leading questions
asking questions to get a response in a certain way
therapeutic conversation purposes
foster positive relationship and facilitate a shared understanding of information
source
express ideas and feelings
encoding
the act of placing a message placed is understood by sender and receiver
message
info sent or expressed by the sender
decoding
interpretation of symbols or format which prompts a response
receiver
the person intended to undertsand the message
feedback
the receivers response to the message
ability to listen
face patient, maintain eye contact, assume attentive posture, nod to show acknowledgement, lean toward the speaker, avoid distracting body language.
LADDER
look, ask, don’t interrupt, don’t change the subject, emphasize and respond
external factors
make it private and limit interruptions, eye contact, dress professional
developing good repour
say your on there side, be alert and respond to visual ques, show compassion, show expertise and explain things at the patients level
3 assessment methods
observation, conversation, exploration
hostile patients
request law enforcement and stay far enough way if retreat isnt an option
