changing and improving# Flashcards
what was the situation in your example for changing and improving
Situation
In my current role, I am in charge of a project team which oversees the distribution of the coronation awards.
Before a delivery is made, I am required to work with the units and organisations to run an active report of all eligible personnel and manage all personnel outstanding cases.
At the start of the project, I recognised that in order to ensure that I maximised the efficiency of these tasks I would need to adapt to using the internal bespoke software and other IT applications such as Microsoft Excel.
what was the task when changing and improving
Task
Once I quickly adapted to using the systems I recognised ways in which we improved the way we were using them.
I actively reviewed the ways that other distribution teams worked and I identified the team spent hours everyday generating reports of eligible personnel when I believed there should be more of an efficient way to do this.
what was the action taken in your changing and improving example
Action
The action I took was to generate a report of every active service personnel eligible for the award, then I used Microsoft Excel pivot table function to categorise and organise the data by unit.
In addition to this, I asked to be observed by experienced members of staff in the organisation to receive direct feedback from them. I then actively spent time helping others in my team understand and adapt to these changes.
what was the result in your changing and improving example
Result
The result of this led to my team only being required to run a report weekly significantly saving time and becoming more cost effective.
I also know that requesting experienced senior staff members to observe these proposed changes allows for these ideas to cost save to be reviewed on a wider level in other teams across the organisation.
I believe that taking ownership of these improvements and by maintaining a passion to learn in any role I do in the civil service will enable me to continue to improve.
explain a time you have changed and improved
Situation
In my current role, I am in charge of a project team which oversees the distribution of the coronation awards.
Before a delivery is made, I am required to work with the units and organisations to run an active report of all eligible personnel and manage all personnel outstanding cases.
At the start of the project, I recognised that in order to ensure that I maximised the efficiency of these tasks I would need to adapt to using the internal bespoke software and other IT applications such as Microsoft Excel.
Task
Once I quickly adapted to using the systems I recognised ways in which we improved the way we were using them.
I actively reviewed the ways that other distribution teams worked and I identified the team spent hours everyday generating reports of eligible personnel when I believed there should be more of an efficient way to do this.
Action
The action I took was to generate a report of every active service personnel eligible for the award, then I used Microsoft Excel pivot table function to categorise and organise the data by unit.
In addition to this, I asked to be observed by experienced members of staff in the organisation to receive direct feedback from them. I then actively spent time helping others in my team understand and adapt to these changes.
Result
The result of this led to my team only being required to run a report weekly significantly saving time and becoming more cost effective.
I also know that requesting experienced senior staff members to observe these proposed changes allows for these ideas to cost save to be reviewed on a wider level in other teams across the organisation.
I believe that taking ownership of these improvements and by maintaining a passion to learn in any role I do in the civil service will enable me to continue to improve.
