changing an established culture Flashcards
1
Q
culture clash
A
when one or more cultures are integrated into one environment, causing disruption and challenging contemporary traditions
2
Q
causes
A
new management merges/takeover new staff generational difference national/geographical departmental (subculture)
3
Q
effects
A
lower motivation lower productivity poor communication poor customer service job losses lack of progress to aims and objectives
4
Q
forces resisting change
A
loyalty to existing relationships
(failure to accept the need for change, insecurity, preference for existing arrangements, different personal ambitions)
fear of change
(loss of power, skills and income, fear of unknown, inability to perform well in new situations, depends on how manager handles situation)
5
Q
culture problems
A
weak leadership double standards of leadership authoritarian or bullying openness and honesty dishonesty and corruption gossip/rumours us/them mentality retaining poor performance workers
