Change Management Models

Question 1

What are the three steps of Lewin’s change model?

Answer 1

Unfreeze
Change
Freeze

Question 2

What are the elements of McKinsey’s 7-S model?

Answer 2

Structure
Systems
Strategy
Shared values
Style
Staff
Skills

Question 3

What is the purpose of McKinsey’s model?

Answer 3

To spot which S in the model is misaligned

Question 4

What is the key thing in McKinsey’s model?

Answer 4

Each S is interdependent
(A change in one S will probably create a change in another S)

All S must be in alignment

Question 5

All steps of Kotter’s 8 step change model

Answer 5

1) Increase urgency
2) Build the team for change
3) Create a vision
4) Communicate
5) Empower action
6) Create short term wins
7) Don’t let up
8) Make the changes stick

Question 6

What are change consultants/ external change agencies

Answer 6

Outside consultants hired to plan and implement change within an organisation

Question 7

What are the benefits of using an outside consultant?

Answer 7

Agents will have expertise
Negative publicity can be reduced
Saves the leader time
Provides an external viewpoint (maintains objectivity)

Question 8

What are the disadvantages of using an external consultant?

Answer 8

Costs money
Once agents leave there is no reinforcement of change
They may not understand the business culture