Change

Question 1

What are the internal sources of change?

Answer 1

Objectives
Personnel 
Skill levels 
Finances
Innovation

Question 2

What are the external sources of change?

Answer 2

Globalisation 
Environment
Technology
Customer base
Economy
Government 
Competition

Question 3

Why does change often meet resistance?

Answer 3

Change usually creates elements of uncertainty

Question 4

What is anticipated change?

Answer 4

Change that can be predicted

Question 5

What is unanticipated/catastrophic/crisis change?

Answer 5

Change that cannot be predicted and will require contingency plans to reduce adverse effects

Question 6

What is strategic/tactical/operational change?

Answer 6

Change that may occur as a natural part of the operation of the business

Question 7

What are drivers for change?

Answer 7

Factors that will support a smooth change

Question 8

What are drivers against change?

Answer 8

Factors that will cause problems or resistance against change

Question 9

What are the different points involved in the management of change topic?

Answer 9

Teamwork 
No strike deals 
Arbitration 
ACAS
New working practices
Trade unions 
Individual relations 
Employer/employee relations 
Culture 
Co-operation

Question 10

What is arbitration?

Answer 10

An independent arbitrator is appointed to mediate any issues which can help solve issues. The decision is legally binding

Question 11

What is ACAS and what does it do?

Answer 11

ACAS-(Advisory, conciliation and arbitration service)

If a stalemate is reached between employers and employees, ACAS can be called to help. It is not legally binding but can help to move an issue forward using trained negotiators