Change Management

Question 1

Three elements of adaptability

Answer 1

Cognitive flexibility

Emotional flexibility

Dispositional flexibility

Question 2

Cognitive flexibility

Answer 2

The ability to use different thinking strategies and mental frameworks

Question 3

Emotional flexibility

Answer 3

The ability to vary your approach to dealing with your own emotions and those of others

Question 4

Dispositional flexibility

Answer 4

The ability to remain optimistic and at the same time realistic

Question 5

Nco with cognitive flexibility habitually

Answer 5

• scan the environment
• develop understanding
• create strategies

Question 6

Nco with emotional flexibility habitually

Answer 6

• understand and manage emotions
• connect and address the emotions of others
• emotional engagement
• balance emotions and actions

Question 7

Dispositional flexible nco can be seen in

Answer 7

• optimism
• support
• self identification of tendencies

Question 8

Definition of change management

Answer 8

Proactively coordinated and structured period transition from situation A to situation B using a systematic approach that address planning for the change

Question 9

Change sponsors

Answer 9

The people responsible for initiating change within an organization

Question 10

Change agents

Answer 10

Are responsible for implementation of change in an organization

Question 11

Change targets

Answer 11

Are those individuals or groups who actually undergo the change

Question 12

Change cycles

Answer 12

Directive

Participative

Question 13

Directive change cycle

Answer 13

Effective short term, lose effectiveness as time progresses

Loses effect if changes in sponsor’s power position

Question 14

Participative change cycle

Answer 14

Relies on personal power, takes longer to implement

Most effective on innovators and early adopters

Question 15

Three phases in the change process

Answer 15

Unfreezing

Changing

Refreezing

Question 16

Unfreezing phase

Answer 16

Is intended to motivate your subordinates and help get them ready for change

Question 17

Changing phase

Answer 17

Is the movement from the old way of doing things to the new way of doing business

Question 18

Refreezing phase

Answer 18

Is the locking in of the new procedures until they’re a permanent part of daily operations

Question 19

Evidence stream

Answer 19

Get people to accept that a change is real by providing a steady stream of evidence to demonstrate that the change has happened and is successful

Question 20

Institutionalization

Answer 20

Make changes stick by building them into the formal fabric of the organization.

Question 21

New challenge

Answer 21

Get people to maintain interest in a change by giving them new challenges that stimulate them and keep them looking to the future

Question 22

Rationalization

Answer 22

People have a deep need for consistency, and when they do something they need to have consistency and alignment between their actions and their beliefs

Question 23

Socializing

Answer 23

Seal changes by building them into the social structures. Give social leaders prominent positions in the change

Question 24

Individual reactions to change

Answer 24

Innovators

Early adopters

Early majority

Late majority

Laggards

Question 25

Innovators

Answer 25

A small percentage of the population, those who immediately embrace new ideas. They are usually venturesome, educated, and more willing to take risks than the rest of the population

Question 26

Early adopters

Answer 26

Usually social and opinion leaders who are often popular, educated, and able to see a competitive advantage in adopting new ideas early

Question 27

Early majority

Answer 27

Makes up one of the largest groups of people, providing an important link in the change process because they tend to represent mainstream thinking.

Question 28

Late majority

Answer 28

The other large group in the middle of the curve. Most people in this category are hampered by feelings of insecurity and skepticism, which prevent them from taking risks

Question 29

Laggards

Answer 29

The last people to embrace new ideas, and they influence on one