Change Management

Question 1

What is change management?

Answer 1

The process of guiding organizational change to completion, from the earliest stages of conception and preparation, through implementation, and finally to resolution.

Question 2

What might need changing or adjusting within an organization?

Answer 2

1. Company culture
2. Internal processes
3. Underlying technology or infrastructure
4. Corporate chain of command
5. Another critical aspect.

Question 3

What can occur without organizational change management?

Answer 3

Transitions can be rocky and expensive in terms of both time and resources.

Question 4

What are the two types of organizational change?

Answer 4

1. Adaptive

2. Transformational

Question 5

What is adaptive organizational change?

Answer 5

Small, gradual changes that an organization undertakes to improve its products, processes, workflows, and strategies over time.
i.e.: Creating a new role to address increased demand, implementing a new software system, implementing a work-from-home policy.

Question 6

What is transformational organizational change?

Answer 6

Changes that are larger in scale and scope, and often signify an extreme and unexpected departure from the status quo. i.e.:

1. Developing a new process or procedure
2. Creating a new department
3. Deciding to expand an existing department.

Question 7

What is a change agent?

Answer 7

A person who is well versed in theory and the implementation of planned change. Often a leader/manager, who should remain throughout the entire change process.