Change Flashcards
What are the main 4 causes of change for a business
Competitor actions, economic factors, social factors, growth in the business and new innovative leadership
What is a catastrophic change?
Change that is sudden and usually involves a sudden, negative event eg a natural disaster
What is a crisis change?
A sudden event or series of events that disrupts the production of the business eg a family grievance or a strike
Distinguish between strategic, tactical and operational changes
Strategic is a long term change that is impacted by shorter tactical changes which are effected day-to-day operational changes
What is change management
Describes the nature and methods of change that a business is trying to undertake in its external and internal processes
Techniques for change management
Lewins change management model, McKinsey 7-S Model, Kotter’s 8 step change model
What is Lewin’s change management model
The model involves unfreezing, changing and refreezing the purpose for this is to give the perception that change is needed and solidifying that the change is the new norm
What is MCKinsey 7-S model
Change planning that involves 7 key internal elements- strategy, structure, systems, chaired values, staff and skills to efficiently achieve its future objectives
Advantages of using an external agency for change
More specialist support and advice, give a fresh perspective on things,
Disadvantages of using a external agency for change
Don’t have an understanding of company culture, business may not be able to keep momentum once the agency leave.