CH9- HR

Question 1

HRM?

Answer 1

The way we manage training, developing, recruiting people that work in a company

Question 2

Recruitment?

Answer 2

Finding people to work within your company (who? Where?)

Question 3

Training and developement?

Answer 3

Making sure people have the tools necessary to do a job(training)
Focus on overall growth (development)

Question 4

Harassment?

Answer 4

Sexual, physical, mental

Question 5

Why is HR important?

Answer 5

support function in a business

We want committed staff and them to stay in our company (it’s cheaper to keep a staff member that acquiring a new one)

Question 6

Challenges in HR

Answer 6

Multigenerational workforce
Women and other diversities in workforce
Work-life balance
Layoffs and outsourcing

Question 7

Multigenerational workforce

Answer 7

different generation have different values, which can

turn into conflict

Question 8

Women+ other diversities in the workforce

Answer 8

salary of women vs men in similarly job

Glass ceiling phenomenon, women and other minorities can’t have a higher hierarchy in a company.

Question 9

Work-life balance

Answer 9

activity outside of work, becomes more and more important for new generations.
Things like gyms are offered by some companies.
We are constantly connected to our jobs (phone…), making personal life important

Question 10

Layoffs and outsourcing

Answer 10

downsizing a company(not able to afford or too costly)

Question 11

HR process

Answer 11

Planning
Staffing
Developing
Evaluating compensating

Question 12

Hr process planning

Answer 12

Evaluating human resource needs (staffing, shortage) + job analysis

Question 13

Hr process staffing

Answer 13

Who to hire/recruit + training

Question 14

Hr process developing

Answer 14

Figure out if ppl have the skill to do their job

Question 15

HR process evaluating

Answer 15

Doing job they are supposed to do

Question 16

Compensating

Answer 16

Reward

It’s more than a salary—> health benefits

Question 17

Job analysis ? Which process?

Answer 17

Planning

detailed study of the duties of a specific job and the required qualification: job description and job specification

Question 18

Job description

Answer 18

Duties of the job
Working conditions
Tools and materials needed

Question 19

Job specification

Answer 19

Skills, abilities and credentials needed to do the job

Question 20

HR process recruitment

Answer 20

Finding people to do a specific job in a company

Question 21

What are the two types of recruitment + def

Answer 21

Internal recruitment : people that are already in the company(promotion, lateral move—> gives growth)

External recruitment: people outside the company (websites)

Question 22

Advantages of external and internal recruiting

Answer 22

Internal: less time to adapt to the environment
External: large candidate pool

Question 23

Disadvantages of external and internal recruitment

Answer 23

Internal: downsize another division, you are limited to only people in your company

External: takes time to adapt, you might choose the wrong person

Question 24

HR process selection and training

Answer 24

Application(resume/application from)
Interviews (Q&A)
Testing (skill, personality)
Reference/background (checking for truth)

Question 25

Training and development

Answer 25

a set of activities that provides the opportunity to acquire and improve job related skills. Making sure people have the skill necessary

Question 26

Orientation

Answer 26

Introduction staff to company and culture

- on the job and off the job trading

Question 27

On the job training advantages & disadvantages

Answer 27

learning while working on the job (being productive)

+: faster adaptation, training with real experience (higher transfer knowledge)

-: mistakes made, taking the time of another employee (that person is less productive because they also need to train you),
if the person that you shadow does things incorrectly so are you

Question 28

Off the job training , adv & disadv

Answer 28

learning away from normal job setting (classroom, videos…)

+: training is stronger, structure, standardize everyone has the same training

-: no productivity, hard transfer of knowledge

Question 29

Performance appraisal

Answer 29

feedback process to determine whether job expectations were met (normally once a year).

Question 30

Types of appraisals

Answer 30

Scale system (scale 1-5)
Critical incident technique (scale + reason why)
Multi person comparaison (compares person to person bad for strong workforces)
360 degree appraisal (evaluation all around with people you work with)

Question 31

Common performance appraisal mistakes

Answer 31

Focusing on negatives only
Infrequency of appraisal
Gut feeling instead of evidence
Focusing just on recent work

Question 32

What is compensation

Answer 32

Reward from working at the company

Question 33

Basic compensation

Answer 33

Wages, salaries

Combination of pay and benefits

Question 34

Types of compensations for pay for performance

Answer 34

Bonuses
Profit sharing
Stock options commission
Benefits

Question 35

What are the two main legal issues

Answer 35

Equal employment opportunities: protection from un fair or inappropriate discrimation

Harassment: quid pro quo, hostile work environment