CH8-Motivation

Question 1

Managerial process

Answer 1

Making sure people are efficient and effective

Question 2

Planning

Answer 2

Setting goals and objective to manage people

Question 3

Organizing

Answer 3

Figure out resources needed to achieve goal and how to organize the resources effectively and efficiently.

Question 4

Leading

Answer 4

Getting people to engage to achieve the goal, how to make them motivated

Question 5

Controlling

Answer 5

Ensure that the goal has been met. If we can’t achieve the goal we go back to the planning process

Question 6

Upper management

Answer 6

Responsible for overall performance of the firm, how to achieve the overall goals + identifying problems, organizing direction of the company

Question 7

Example of upper management

Answer 7

CEO, Senior Vice President …

Question 8

Middle management

Answer 8

Responsible for implementing decisions of top managers, in charge of their department, their segment in the business

Question 9

Example of middle management

Answer 9

Director of finance, director of management

Question 10

First line management

Answer 10

Responsible for supervising employees, responsible for day to day activity of a business

Question 11

Example of first line management

Answer 11

Payroll, assistant manager, manager

Question 12

What is conceptual skills?

Answer 12

Ability to think analytically and achieve integrative problem solving (big picture)

Question 13

What are human skills?

Answer 13

Ability to work well in cooperation with other persons (connect)

Question 14

What is technical skills?

Answer 14

Ability to apply expertise and perform a special task with proficiency (apply expertise)

Question 15

Managerial skill of lower-level-managers

Answer 15

1. Technical skills
2. human skills
3. Conceptual skills

Question 16

Managerial skills middle-level-managers

Answer 16

Conceptual=human=technical

Question 17

Managerial skills top-level-managers

Answer 17

1. Conceptual
2. human skills
3. Technical

Question 18

What are the three organizational structures?

Answer 18

Functional, matrix, team

Question 19

What is afunctional organization?

Answer 19

Work according to your speciality

Question 20

What are matrix organization?

Answer 20

Working on a project and for a function group

Question 21

What are team organization?

Answer 21

Bringing people with different expertise together

Question 22

Centralized vs decentralized organization

Answer 22

Centralized: decision made by top management
Decentralized: decision made by all stage of management

Question 23

Span of control: wide vs narrow

Answer 23

Wide: more people you manage
Narrow: less people you manage

Question 24

Tall vs flat organization

Answer 24

Tall: many layers of the business to the hierarchy
Flat: fewer layers

Question 25

Intrinsic motivation

Answer 25

Within a person: sense of purpose | At work: stems from the direct relationship between worker and task, usually self-applied

Question 26

Extrinsic motivation

Answer 26

Environment (pay, liking people fringe benefits) | At work: stems from the work environment external to the task, usually applied by others

Question 27

Maslow’s hierarchy of needs

Answer 27

Once a need is satisfied, it cannot be used for motivation anymore

Question 28

What is self fulfilling prophecy?

Answer 28

Hoed you treat your workers=how they are going to act

Question 29

What are the cognitive steps in vroom’s expectancy theory?

Answer 29

Effort leads to a desired performance which leads to a desired outcome

Question 30

What is equity theory?

Answer 30

Where you stand compared to others, if you provide the same level of job you should have the same salary

Question 31

What happens if there is an inequity?

Answer 31

A person might quit or workless

Question 32

What are leaders?

Answer 32

Individuals who influence provide guidance and tools in order for individuals to attain a collective goal

Question 33

What are the three types of leadership?

Answer 33

Autocratic, free-rein, democratic

Question 34

What is an autocratic leadership?

Answer 34

Leader is making all the decisions and tell people what to do.

Question 35

What is a free-rein leadership?

Answer 35

Leader set the objectives and let others decide how o achieve them

Question 36

Democratic leadership?

Answer 36

Leader shares powers with the followers. Decision and ideas comes from different levels in the workforce

Question 37

What is formal leadership?

Answer 37

Holds a position of authority within the organization (based on position) They are expected to influence otheres

Question 38

What is informal leadership?

Answer 38

Without a formal position of authority within the organization (ex: a coworker that knows a lot of a company and are natural leaders) They emerge to occupy leadership roles

Question 39

What is transformational leadership?

Answer 39

Providing a new vision to bring organizations, commitment

Question 40

What are the characteristics of a transformational leadership?

Answer 40

Intellectual stimulation Individualized consideration(think of each individual person than a whole group) Inspirational motivation Charisma