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IS351 > Ch9 > Flashcards

Ch9 Flashcards

1
Q

T/F: The greatest threat to many projects is a failure to
communicate

A

T

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2
Q

Fact:
● Our culture does not portray IT professionals as
being good communicators
● Research shows that IT professionals must be able
to communicate effectively to succeed in their
positions
● Strong verbal skills are a key factor in career
advancement for IT professionals

A
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3
Q

Project Communications Management Processes

A

Communications planning
Information distribution
Performance reporting
Administrative closure

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4
Q

____________________: determining the
information and communications needs of the
stakeholders

A

Communications planning

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5
Q

__________________: making needed information
available in a timely manner

A

Information distribution

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6
Q

_________________: collecting and disseminating
performance information

A

Performance reporting

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7
Q

___________________: generating, gathering, and
disseminating information to formalize phase or project
completion

A

Administrative closure

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8
Q

Every project should include some type of
________________________, a document
that guides project communications

A

communications management plan

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9
Q

Fact: Creating a stakeholder analysis for project
communications also aids in communications
planning

A
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10
Q

Slid6

A
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11
Q

Getting the right information to the right
people at the right time and in a useful format
is just as important as developing the
information in the first place

A

Information Distribution

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12
Q

In Information Distribution some Important considerations include

A

-using technology to enhance information distribution

-formal and informal methods for distributing information

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13
Q

Slid8

A
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14
Q

______________________keeps stakeholders informed
about how resources are being used to achieve project
objectives

A

Performance reporting

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15
Q

_____________describe where the project stands at a specific point in time

A

Status reports

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16
Q

______________describe what the project team has accomplished during a certain period of time

A

Progress reports

17
Q

Fact:
Project forecasting predicts future project status and progress based on past information and trends

A
18
Q

T/F: Status review meetings often include performance reporting

A

T

19
Q

T/F: A project or phase of a project requires closure

A

T

20
Q

Administrative closure produces

A

project archives
formal acceptance
lessons learned

21
Q

Suggestions for Improving Project Communications

A

● Manage conflicts effectively
● Develop better communication skills
● Run effective meetings
● Use templates for project communications

22
Q

_________: directly face a conflict

A

Confrontation or problem-solving

23
Q

_________: use a give-and-take approach

A

Compromise

24
Q

____________: de-emphasize areas of differences
and emphasize areas of agreement

A

Smoothing

25
Q

_________: the win-lose approach

A

Forcing

26
Q

__________: retreat or withdraw from an actual
or potential disagreement

A

Withdrawal

27
Q

Conflict Handling Modes, in Preference Order

A

Confrontation or problem-solving
Compromise
Smoothing
Forcing
Withdrawal

28
Q

Fact: Conflict often produces important results, such
as new ideas, better alternatives, and motivation
to work harder and more collaboratively

A
29
Q

T/F: Groupthink can develop if there are conflicting viewpoints

A

F: if there are no conflicting viewpoints

30
Q

Fact: Research by Karen Jehn suggests that task-
related conflict often improves team
performance, but emotional conflict often
depresses team performance

A
31
Q

T/F: Companies and formal degree programs for IT
professionals often neglect the importance of
developing speaking, writing, and listening
skills

A

T

32
Q

Fact:
-As organizations become more global, they
realize they must invest in ways to improve
communication with people from different
countries and cultures

A
33
Q

T/F: It takes leadership to improve communication

A

T

34
Q

Slid15,16

A
35
Q

A ___________________is a set of tools, techniques,
and principles that provide a foundation for the effective transfer of information

A

communications infrastructure

36
Q

________include e-mail, project management software, groupware, fax machines, telephones, teleconferencing systems, document management systems, and word processors

A

Tools

37
Q

___________ include reporting guidelines and templates, meeting ground rules and procedures, decision-making processes, problem-solving approaches, and conflict resolution and negotiation techniques

A

Techniques

38
Q

_________ include using open dialog and an agreed upon work ethic

A

Principles

39
Q

Slid 26

A

IS351 (6 decks)

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