Ch9 Flashcards
T/F: The greatest threat to many projects is a failure to
communicate
T
Fact:
● Our culture does not portray IT professionals as
being good communicators
● Research shows that IT professionals must be able
to communicate effectively to succeed in their
positions
● Strong verbal skills are a key factor in career
advancement for IT professionals
Project Communications Management Processes
Communications planning
Information distribution
Performance reporting
Administrative closure
____________________: determining the
information and communications needs of the
stakeholders
Communications planning
__________________: making needed information
available in a timely manner
Information distribution
_________________: collecting and disseminating
performance information
Performance reporting
___________________: generating, gathering, and
disseminating information to formalize phase or project
completion
Administrative closure
Every project should include some type of
________________________, a document
that guides project communications
communications management plan
Fact: Creating a stakeholder analysis for project
communications also aids in communications
planning
Slid6
Getting the right information to the right
people at the right time and in a useful format
is just as important as developing the
information in the first place
Information Distribution
In Information Distribution some Important considerations include
-using technology to enhance information distribution
-formal and informal methods for distributing information
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______________________keeps stakeholders informed
about how resources are being used to achieve project
objectives
Performance reporting
_____________describe where the project stands at a specific point in time
Status reports
______________describe what the project team has accomplished during a certain period of time
Progress reports
Fact:
Project forecasting predicts future project status and progress based on past information and trends
T/F: Status review meetings often include performance reporting
T
T/F: A project or phase of a project requires closure
T
Administrative closure produces
project archives
formal acceptance
lessons learned
Suggestions for Improving Project Communications
● Manage conflicts effectively
● Develop better communication skills
● Run effective meetings
● Use templates for project communications
_________: directly face a conflict
Confrontation or problem-solving
_________: use a give-and-take approach
Compromise
____________: de-emphasize areas of differences
and emphasize areas of agreement
Smoothing
_________: the win-lose approach
Forcing
__________: retreat or withdraw from an actual
or potential disagreement
Withdrawal
Conflict Handling Modes, in Preference Order
Confrontation or problem-solving
Compromise
Smoothing
Forcing
Withdrawal
Fact: Conflict often produces important results, such
as new ideas, better alternatives, and motivation
to work harder and more collaboratively
T/F: Groupthink can develop if there are conflicting viewpoints
F: if there are no conflicting viewpoints
Fact: Research by Karen Jehn suggests that task-
related conflict often improves team
performance, but emotional conflict often
depresses team performance
T/F: Companies and formal degree programs for IT
professionals often neglect the importance of
developing speaking, writing, and listening
skills
T
Fact:
-As organizations become more global, they
realize they must invest in ways to improve
communication with people from different
countries and cultures
T/F: It takes leadership to improve communication
T
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A ___________________is a set of tools, techniques,
and principles that provide a foundation for the effective transfer of information
communications infrastructure
________include e-mail, project management software, groupware, fax machines, telephones, teleconferencing systems, document management systems, and word processors
Tools
___________ include reporting guidelines and templates, meeting ground rules and procedures, decision-making processes, problem-solving approaches, and conflict resolution and negotiation techniques
Techniques
_________ include using open dialog and an agreed upon work ethic
Principles
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