Ch8

Question 1

T/F: People determine the success and
failure of organizations and projects

Answer 1

T

Question 2

Many people are struggling with how to increase the
IT labor pool. Noted problems include

Answer 2

-The fact that many IT professionals work long hours and must constantly stay abreast of changes in the field
-Undesirable stereotypes that keep certain people away from the career field, like women
-The need to improve benefits, redefine work hours, and provide better human resource management

Question 3

___________________ includes the processes required to
make the most effective use of the people
involved with a project.

Answer 3

Project human resource management (PHRM)

Question 4

Processes of PHRM include

Answer 4

Organizational planning
Staff acquisition
Team development

Question 5

Fact: Psychologists and management theorists have
devoted much research and thought to the field
of managing people at work

Question 6

Important areas related to project management
include

Answer 6

motivation
influence and
power effectiveness

Question 7

Projects are more likely to succeed when project
managers influence with

Answer 7

expertise ,work challenge

Question 8

Projects are more likely to fail when project
managers rely too heavily on

Answer 8

authority ,money ,penalty

Question 9

_________ is the potential ability to influence
behavior to get people to do things they would
not otherwise do

Answer 9

Power

Question 10

Types of power include

Answer 10

Coercive (using force)
Legitimate
Expert
Reward
Referent

Question 11

Project managers can apply Covey’s 7 habits to improve effectiveness on projects

Answer 11

• Be proactive
• Begin with the end in mind
• Put first things first
• Think win/win
• Seek first to understand, then to be understood
• Synergize
• Sharpen the saw

Question 12

Control a situation by making things happen rather
than waiting for things to happen and then reacting
to them.

Answer 12

Be proactive

Question 13

Focus on what you really want to accomplish, and
how you want to be remembered in your life.

Answer 13

Begin with the end in mind

Question 14

Copyright Course Technology 2001
Prioritize your time. Most people need to spend more time doing things that are important but not urgent, like planning, reading, and exercising.

Answer 14

Put first things first

Question 15

When you use a win/win paradigm, parties in potential conflict work together to develop new solutions that make them all winners.

Answer 15

Think win/win

Question 16

Empathic listening is listening with the intent to
understand. It is more powerful than active listening.
This will help the project managers to understand the
stakeholders’ needs and expectations.

Answer 16

Seek first to understand, then to be understood

Question 17

If you do synergize, you will have extra energy, power,
success, etc. that is achieved by two or more people or
companies working together, instead of on your own.

Answer 17

Synergize

Question 18

Copyright Course Technology 2001
When you practice sharpening the saw, you take time to renew yourself physically, mentally, and socially. The practice of self- renewal helps people avoid burnout. Project managers must make sure that they and their project team, have time to retrain, reenergize, and even relax to avoid burnout.

Answer 18

Sharpen the saw

Question 19

T/F: Good project managers are empathic listeners; they
listen with the intent to understand

Answer 19

T

Question 20

Fact: Before you can communicate with others, you have
to have rapport

-IT professionals often need to develop empathic
listening and other people skills to improve
relationships with users and other stakeholders

Question 21

___________ involves identifying,
documenting, and assigning project roles,
responsibilities, and reporting relationships

Answer 21

Organizational planning

Question 22

Outputs and processes for Organizational Planning include

Answer 22

project organizational charts
work definition and assignment process
responsibility assignment matrixes
resource histograms

Question 23

Slid 17,18

Question 24

An _________________________is a specific type of organizational chart that shows which organizational units are responsible for which work items.

Answer 24

organizational breakdown structure (OBS)

Question 25

Fact: After developing an OBS, the project manager is in a position to develop a responsibility assignment matrix.

Question 26

A ___________________ is a matrix that maps the work of the project as described in the WBS to the people responsible for performing the work as described in the OBS.

Answer 26

responsibility assignment matrix (RAM)

Question 27

This plan describes when and how people will be added to and taken off the project team.

Answer 27

staffing management plan.

Question 28

For example, if an information technology project is
projected to need one hundred people on average over a
year, the staffing management plan would describe the
types of people needed to work on the project such as
Java programmers, business analysts, technical writers,
and so on., and the number of each type of person needed
each month.

Answer 28

staffing management plan.

Question 29

Slid25 ,26

Question 30

T/F: Staffing plans and good hiring procedures are
important in staff acquisition, as are incentives
for recruiting and retention

Answer 30

T

Question 31

Fact:
● Some companies give their employees one
dollar for every hour a new person they helped
hire works

● Some organizations allow people to work from
home as an incentive

Question 32

Research shows that people leave their jobs because

Answer 32

•They don’t make a difference,
•They don’t get proper recognition,
•They aren’t learning anything new,
•They don’t like their coworkers
•They want to earn more money

Question 33

Slid 29

Question 34

Some techniques for Team Development

Answer 34

Training
Team-Building Activities
Reward System

Question 35

________ Project managers often recommend that people take specific training courses to improve individual and team development.

Answer 35

Training

Question 36

________________ Many companies provide in-house team-building activities, and many also use specialized services provided by external companies.

Answer 36

Team-Building Activities

Question 37

______________ If management rewards teamwork, they will promote or reinforce people to work more effectively in teams. Some companies offer bonuses, trips, or other rewards to workgroups that meet or exceed company or project goals.

Answer 37

Reward System

Question 38

T/F: Team-based reward and recognition systems can
promote teamwork

Answer 38

T

Question 39

Fact:
● Focus on rewarding teams for achieving
specific goals

● Allow time for team members to mentor and
help each other to meet project goals and
develop human resources

Question 40

Slid32

Question 41

Fact: Software can help in producing Software to Assist in Human Resource Management (RAMS )and resource histograms

Question 42

Project management software includes several
features related to human resource management
such as

Answer 42

-viewing resource usage information
-identifying under and over-allocated resources
-leveling resources

Question 43

Project managers must

Answer 43

-Treat people with consideration and respect
-Understand what motivates them
-Communicate carefully with them

Question 44

Fact: Goal is to enable project team members to
deliver their best work