Ch.5 (Product Development)

Question 1

Quality Function Development (QFD)

Answer 1

Quality function deployment (QFD)

A process for determining customer requirements (customer “wants”) and translating them into the attributes (the “hows”) that each functional area can understand and act on.

Question 2

House of Quality - part of QFD

Answer 2

House of quality

A part of the quality function deployment process that utilizes a planning matrix to relate customer “wants” to “how” the firm is going to meet those “wants.”

Question 3

Product Development Teams

Answer 3

Product development teams

Teams charged with moving from market requirements for a product to achieving product success.

Question 4

Concurrent Engineering- part of PDT

Answer 4

Concurrent engineering

Simultaneous performance of the various stages of product development.

Question 5

Manufacturability and value engineering

Answer 5

Manufacturability and value engineering

Activities that help improve a product’s design, production, maintainability, and use.