Ch4 Lodging Ops Flashcards
The main function of a hotel
providing an outstanding lodging experience
Hotel Executive Committee
GM and all major department heads
Rooms Division
includes housekeeping, concierge, front office and security
Front Office Responsibilities
sell rooms, check guests in and out balance guest accounts and provide guests with hotel information
Upselling
Suggesting a larger room or better view
City Ledger
special hotel accounts for a company that has established credit with the property
ROP
Room Occupant Percentage
ADR
Average Daily Rate
Revenue Management
demand forecasting technique used to maximize room revenue
Rack Rate
the published rate for a room
RevPAR
Revenue Per Available Room
hotel department with the largest number of employees
Housekeeping
GSA
Guest Service Associate or Agent
PMS
Property Management System
Triple Bottom Line
People, Planet and Profit
