CH3

Question 1

desire of an employee to remain a member of the organization

Answer 1

Organizational commitment

Question 2

set of actions that employees perform to avoid the work situation

Answer 2

Withdrawal behavior

Question 3

desire to remain member of an organization due to emotional attachment

Answer 3

Affective commitment

Question 4

desire to remain a member of an organization due to costs associated with leaving it

Answer 4

Continuance commitment

Question 5

desire to remain a member of an organization due to a feeling of obligation

Answer 5

Normative commitment

Question 6

various things that can inspire a desire to remain a member of an organization

Answer 6

Focus of commitment

Question 7

employees with fewer bonds will be most likely to quit the organization

Answer 7

erosion model

Question 8

employees who have direct linkages with leavers will themselves be more likely to leave

Answer 8

Social influence model

Question 9

employees links to organization and community

Answer 9

Embeddedness

Question 10

passive destructive response where interest and effort decline

Answer 10

Neglect

Question 11

actions that provide a mental escape from the work environment

Answer 11

Psychological withdrawal

Question 12

when employees appear to be working but are actually distracted by random thoughts or concerns

Answer 12

Daydreaming

Question 13

chatting about nonwork topics

Answer 13

Socializing

Question 14

intentional desire to look like they’re working even when they’re not

Answer 14

Looking busy

Question 15

use work time/resources to complete something other than job duties

Answer 15

Moonlighting

Question 16

using resources for personal enjoyment rather than work duties

Answer 16

Cyberloafing

Question 17

actions that provide a physical escape from the work environment

Answer 17

Physical withdrawal

Question 18

tendency to arrive at work late or leave work early

Answer 18

Tardiness

Question 19

longer than normal lunches, coffee breaks

Answer 19

Long breaks

Question 20

when employees miss an entire day of work

Answer 20

Absenteeism

Question 21

voluntarily leaving the organization

Answer 21

Quitting

Question 22

argues various withdrawal behaviors are uncorrelated and fulfill different needs

Answer 22

Independent forms model of withdrawal

Question 23

argues that various withdrawal behaviors are negatively correlated with each other - doing one means less likely to do other

Answer 23

Compensatory forms model of withdrawal

Question 24

argues that various withdrawal behaviors are positively correlated with each other - doing one will encourage doing more
^Has received the most scientific support

Answer 24

Progression model of withdrawal

Question 25

shaped by recruitment and socialization activities that convey promises and expectations

Answer 25

Psychological contracts