CH2

Question 1

the value of the set of employee behaviors that contribute + or - to organizational goal accomplishment
= behavior
Split into task performance, citizenship behavior and counterproductive behavior

Answer 1

Job performance

Question 2

employee behaviors that are directly involved in the transformation of organization resources into good or services
E.g. job description

Answer 2

Task performance

Question 3

well known responses to demands that occur in normal way

Answer 3

Routine task performance

Question 4

employee responses to novel, unusual task demands

Answer 4

Adaptive task perfomance

Question 5

degree to which individuals develop ideas or physical outcomes that are both novel and useful

Answer 5

Creative task performance

Question 6

list of all activities, subject matter experts rating of list, activities rated highly or used to define task performance

Answer 6

Job analysis

Question 7

voluntary employee activities that may or may not be rewarded but contribute to organization by improving setting

Answer 7

Citizenship performance

Question 8

behavior benefits coworkers by going beyond normal job expectations

Answer 8

Interpersonal citizenship behavior

Question 9

keeping coworkers informed about matters that are relevant to them

Answer 9

Courtesy

Question 10

maintaining a good attitude with coworkers

Answer 10

Sportsmanship

Question 11

benefit organization by supporting and defending the company

Answer 11

Organizational citizenship behavior

Question 12

speaking up and offering constructive suggestions

Answer 12

Voice

Question 13

participating in the company’s operations at a deeper level

Answer 13

Civic virtue

Question 14

representing the organization positively outside of work

Answer 14

Boosterism

Question 15

employee behaviors that intentionally hinder organizational goal accomplishment

Answer 15

Counterproductive behavior

Question 16

behaviors that harm the organization’s assets and possessions

Answer 16

Property deviance

Question 17

intentional destruction of physical equipment, organizational processes or company products

Answer 17

Sabotage

Question 18

taking things from work e.g. free drinks

Answer 18

Theft

Question 19

reducing the efficiency of work output

Answer 19

Production deviance

Question 20

use too many materials or too much time to do too little work

Answer 20

Wasting resources

Question 21

efficiency compromised

Answer 21

Substance abuse

Question 22

behaviors that intentionally disadvantage other individuals

Answer 22

Political deviance

Question 23

casual conversations about unconfirmed facts

Answer 23

Gossiping

Question 24

communication that is rude, impolite, and mannerless

Answer 24

Incivility

Question 25

hostile verbal and physical actions directed toward other employees

Answer 25

Personal aggression

Question 26

unwanted physical contact or verbal remarks

Answer 26

Harassment

Question 27

assault or endangerment so that physical and psychological injuries may occur

Answer 27

Abuse

Question 28

cashier who doesn’t charge needy customers full amounts

Answer 28

Prosocial counterproductive behavior

Question 29

cognitive, theoretical and analytical work

Answer 29

Knowledge work

Question 30

work that provides intangible goods to customers through direct interaction

Answer 30

Service work

Question 31

management philosophy that bases an employee’s evaluations on whether the employee achieves specific performance goals

Answer 31

Management by objectives (MBO)

Question 32

measure performance by directly assessing job performance behaviors through critical incidents

Answer 32

Behaviourally anchored rating scales (BARS)

Question 33

approach involves collecting performance information from anyone who has first hand knowledge of employee performance

Answer 33

360 degree feedback

Question 34

uses vitality curve that forces managers to rank A (top 20%), B (middle 70%), C (bottom 10%)
Aka rank and yank or dead mans curve

Answer 34

Forced ranking