Ch15

Question 1

What are Lewin and Schein’s 3 stages iceberg model?

Answer 1

1) Unfreeze - Communication, Education, Participation, Negation
2) Move - Training, Organizational structure, Installation of new equipment, Introduce new contracts
3) Refreeze - Reinforce changes, Communicate successes, Promote benefits, Reward conformity

Question 2

Name 3 cultural barriers to change?

Answer 2

1) Structural Inertia - Imbedded systems are hard to change
2) Group Inertia - Impact on group behavior and norms
3) Power Structures - Changes in the balance of power

Question 3

Name 4 personal barrier to change?

Answer 3

1) Habit
2) Job security
3) fear of the unknown
4) Effect on earnings