CH11: Pricing and Sales Promotions Flashcards

1
Q

price

A

the value of a good or service, determined by negotiation between buyers and sellers

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2
Q

who gave rise to the idea of setting one price for all buyers? [in chapter quizzes]

A

large scale retailers at the end of the 19th century; e.g. Tiffany, Woolworth, etc.

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3
Q

reference prices

A

internal prices against which consumers compare the price of goods; can result in a perceived price that is different from the stated price of the good

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4
Q

image pricing

A

the use of higher prices as an indicator of quality; effective with ego-sensitive products such as luxury goods

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5
Q

price cues

A

any marketing tactic used to persuade customers that prices offer good value compared to competitors’ prices, past prices or future prices; e.g. prices ending in “9”, sale signs, etc.

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6
Q

the 6 main steps in setting price

A
  1. define pricing objective
  2. determine demand
  3. estimate costs
  4. analyze competitors
  5. select pricing method
  6. set final price
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7
Q

the 4 common pricing objectives

A
  • short term profit
  • market penetration
  • market skimming
  • quality leadership
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8
Q

short term profit pricing objective

A

choose a price that produces maximum current profit, cash flow, or ROI; may sacrifice long term viability

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9
Q

market penetration pricing objective

A

price to maximize market share (generally lower than the competition); count on future economies of scale to improve margins

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10
Q

market skimming pricing objective

A

set high prices to take advantage of early adopters, and slowly lower price over time; common when companies introduce new technologies

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11
Q

quality leadership pricing objective

A

price so that quality of the product can be maintained as high as possible

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12
Q

price elasticity of demand

A

the degree to which a change in price leads to a change in quantity sold; high fluctuations in demand = elastic; low fluctuation in demand = inelastic

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13
Q

fixed costs

A

overhead; costs that do not vary with production level or sales revenue (e.g. corporate headquarters rent)

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14
Q

variable costs

A

costs that vary directly with level of production (e.g. inventory storage)

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15
Q

total costs

A

sum of fixed and variable costs

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16
Q

average cost

A

cost per unit; total cost divided by units produced

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17
Q

experience curve

A

as a company gains experience producing a product, the cost of production per unit decreases; the “learning curve” of production

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18
Q

the 3 major considerations in price

A
  • costs (price floor)
  • competitor pricing (orientation point)
  • customer assessment of unique features (price ceiling; e.g. what customers think the set of features is worth)
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19
Q

main pricing methods

A
  • markup pricing
  • target return pricing
  • economic value to customer
  • competitive pricing
  • auction pricing
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20
Q

markup pricing

A

adding a standard markup to the product’s cost;

markup price = [unit cost] / (1 - [desired return])

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21
Q

unit cost equation

A

unit cost = variable cost + (fixed cost / unit sales)

22
Q

target return pricing

A

price that yields the target rate of return on investment

23
Q

main components of the break-even chart

A
  • total revenue
  • total cost
  • fixed cost
  • x-axis is sales volume
  • y-axis is dollars
  • breakeven point is where total revenue and total cost lines cross
24
Q

economic value to customer pricing

A

based on buyer’s image of product, channel deliverables, warranty quality, customer support, service package, etc.

25
Q

competitive pricing

A

firm bases the price largely on competitors’ prices

26
Q

auction pricing

A
  • English/ascending (e.g. eBay)
  • Dutch/descending
  • Sealed bid (e.g. govt contracts)
27
Q

price discrimination

A

when a company sells a product or service at two or more prices that do not reflect a proportional difference in costs (first, second, third degree)

28
Q

first degree price discrimination

A

charging each customer a different price, depending on intensity of demand

29
Q

second degree price discrimination

A

discounting based on volume (e.g. bulk discounts)

30
Q

third degree price discrimination

A

charging different amounts to different consumer segments
- customer segment
- product form
- distribution channel
- location
- time

31
Q

product mix pricing strategies

A
  • loss leader (e.g. gas for Wawa)
  • optional feature (e.g. Tesla FSD)
  • captive (e.g. Gillette cartridge razors)
  • two part (e.g. cell plans)
  • by-product (e.g. car maintenance)
  • product bundling; pure, tied-in, or mixed (e.g. Disney+ bundle can be unbundled)
32
Q

when to initiate price cuts

A
  • excess plant capacity
  • domination of market
  • increase market share
33
Q

when to initiate price increases

A
  • cost inflation
  • anticipatory pricing
  • outsized demand
34
Q

cost inflation

A

rising costs unmatched by productivity that squeeze profit margins and lead companies to make price increases

35
Q

anticipatory pricing

A

companies raise prices in anticipation of inflation or government price controls

36
Q

strategies to anticipate competitor response

A
  • assume they react in kind
  • assume they act in accordance with their own self-interests given the circumstances
37
Q

incentives

A

sales promotion tools designed to stimulate quicker or greater purchase of products or services; usually short-term

38
Q

drawbacks of sales promotions

A
  • can prompt consumer stockpiling
  • can devalue offerings in buyers’ minds
  • can produce high immediate sales response but cannibalize future sales
39
Q

consumer incentive objectives

A
  • encouraging more frequent purchase
  • fostering trial among nonusers
  • attracting switchers
40
Q

retailer incentive objectives

A
  • persuading retailer to carry the brand or carry more units
  • inducing retailers to promote the brand
  • motivating retailers and sales staff to push the product
41
Q

incentive price/approach considerations

A
  • size
  • conditions for participation
  • duration
  • distribution vehicle
  • timing
  • total sales promotion budget
42
Q

push strategy

A

uses sales force, promotion money, or other means to induce intermediaries to carry, promote, and sell the product

43
Q

pull strategy

A

uses advertising and other comms to persuade customers to demand the product from intermediaries

44
Q

types of customer incentives

A
  • price reductions
  • coupons
  • cash refunds/rebates
  • price packs
  • premiums
  • frequency programs
  • prizes
  • tie-in promotions
  • seasonal discounts
  • financing
45
Q

types of trade incentives

A
  • allowances
  • free goods
  • price-off
  • payment discount
46
Q

allowances

A

extra payments offered in return for the retailer performing certain extra functions

47
Q

free goods

A

free merchandise to intermediaries who buy a certain quantity or feature a certain product

48
Q

price-off

A

straight discount off list price on each case purchased during a specified time period

49
Q

payment discount

A

price reduction to buyers who pay bills promptly (e.g. deducting 2% if paid within 10 days instead of 30)

50
Q

sales force incentives

A

sales commissions, sales contests, prizes, etc.; used to encourage sales force to support a new product or to boost sales