Ch.11

Question 1

At least two people in a meaningful exchange

Answer 1

Interpersonal communication

Question 2

Nonverbal cues including physical appearance, posture, gestures, body position, touching, facial expressions, and voice characteristics

Answer 2

Nonverbal communication

Question 3

Self-talk, the communication we have with ourselves—intrapersonal communication or internal dialogue affects motivation and behavior

Answer 3

Intrapersonal communication

Question 4

6 Cs of communication

Answer 4

1. Clear
2. Concise
3. Courteous
4. Correct
5. Complete
6. Constructive

Question 5

Ask questions, paraphrase, attend to main and supporting ideas, acknowledge and respond, give appropriate feedback, and pay attention to the speaker’s total communication (verbal and nonverbal)

Answer 5

Active listening

Question 6

Communicate that you are with the speaker and value his or her messages

Answer 6

Supportive listening

Question 7

Realize that people react individually or differently to the way you communicate.

Answer 7

Aware listening

Question 8

A person’s ability to perceive, recognize, and understand the feelings, behaviors, intentions, and attitudes of others; empathy is an important prerequisite to effective communication

Answer 8

Empathy