CH10 - Managing Production and Service Operation

Question 1

any process that accepts inputs and uses resources to change those inputs in useful ways

Answer 1

Operation

Question 2

Production Process

Answer 2

Inputs > Transformation Process > Output

Question 3

the process of planning, organizing, and controlling operations to reach objectives efficiently and effectively

Answer 3

Operations Management

Question 4

the cost of doing something, or the resource utilization involved

Answer 4

Efficiency

Question 5

Refers to goal accomplishment

Answer 5

Effectiveness

Question 6

determine and define the equipment, tools, and processes required to convert the design of the desired product into reality in an efficient manner

Answer 6

manufacturing engineer

Question 7

Types of transformation process

Answer 7

1. Manufacturing processes
2. Service processes

Question 8

refer to the making of products by hand or with machinery

Answer 8

Manufacturing processes

Question 9

based on sales orders for a variety of small lots

Answer 9

job shop

Question 10

lots of generally own designed products are manufactured

Answer 10

batch flow

Question 11

refers to a production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services

Answer 11

assembly line

Question 12

depends to a great extent to the skill of the labor utilized

Answer 12

worker-paced assembly line

Question 13

production process produces mostly standard products with machines playing a significant role

Answer 13

machine-paced assembly line

Question 14

characterized by rapid rate at which items move through the system

Answer 14

continuous flow

Question 15

combination of batch and continuous flow

Answer 15

batch/continuous flow hybrid

Question 16

refer to the provision of services to persons by hand or with machinery

Answer 16

service processes

Question 17

offers a limited mix of services which results to some economies of scale in operations

Answer 17

service factory

Question 18

provides a diverse mix of services

Answer 18

service shop

Question 19

provides services to a large number of people simultaneously

Answer 19

mass service

Question 20

companies that provide specialized services to other firms or individuals

Answer 20

Professional services

Question 21

Strategies on delivery problems

Answer 21

1. use of staggered work-shift schedules
2. hiring of part-time staff
3. providing customer with opportunity to select level of service
4. installing auxiliary capacity or hiring subcontractors
5. multiskilled floating staff
6. customer self-service

Question 22

process of creating a set of product specifications appropriate to the demands of the situation

Answer 22

product design

Question 23

forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities, and arranging for the procurement of these facilities

Answer 23

production planning

Question 24

approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm

Answer 24

materials management