CH10 - Managing Production and Service Operation Flashcards
any process that accepts inputs and uses resources to change those inputs in useful ways
Operation
Production Process
Inputs > Transformation Process > Output
the process of planning, organizing, and controlling operations to reach objectives efficiently and effectively
Operations Management
the cost of doing something, or the resource utilization involved
Efficiency
Refers to goal accomplishment
Effectiveness
determine and define the equipment, tools, and processes required to convert the design of the desired product into reality in an efficient manner
manufacturing engineer
Types of transformation process
- Manufacturing processes
- Service processes
refer to the making of products by hand or with machinery
Manufacturing processes
based on sales orders for a variety of small lots
job shop
lots of generally own designed products are manufactured
batch flow
refers to a production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services
assembly line
depends to a great extent to the skill of the labor utilized
worker-paced assembly line
production process produces mostly standard products with machines playing a significant role
machine-paced assembly line
characterized by rapid rate at which items move through the system
continuous flow
combination of batch and continuous flow
batch/continuous flow hybrid
refer to the provision of services to persons by hand or with machinery
service processes
offers a limited mix of services which results to some economies of scale in operations
service factory
provides a diverse mix of services
service shop
provides services to a large number of people simultaneously
mass service
companies that provide specialized services to other firms or individuals
Professional services
Strategies on delivery problems
- use of staggered work-shift schedules
- hiring of part-time staff
- providing customer with opportunity to select level of service
- installing auxiliary capacity or hiring subcontractors
- multiskilled floating staff
- customer self-service
process of creating a set of product specifications appropriate to the demands of the situation
product design
forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities, and arranging for the procurement of these facilities
production planning
approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm
materials management
