Ch.10 Enhancing Group And Team Performance

Question 1

2B.

Define and explain the reflective thinking process. 
I. Step 1
II. Step 2
III. Step 3
iV. Step 4 
V. Step 5

Answer 1

Reflective thinking- a problem solving process based on the scientific method.

Step 1- identify and define the problem
Step 2 - analyze the problem
Step 3 - generate creative solutions 
Step 4 - select the best solution
Step 5- take action

Question 2

3.

Enhancing group and team meetings
A. Manage meeting structure

I. Define and explain agenda
II. Step 1 determine your meeting goals
III. Step 2 identify what needs to be discussed to achieve the goal.
Iv. Step 3 organize the agenda

Answer 2

Agenda- a written plan for achieving the goals during a group meeting, which typically includes items for discussion, action, and information.

Question 3

3B

Manage meeting interaction

I. Gatekeeping skills
II. Use meta discussion
III. Monitor time
Iv. Use structure to manage interaction

Answer 3

Study above

Question 4

2.

Structuring group and team problem solving

A. Define and explain:
I. Structure

II. Interaction

Answer 4

Structure- the way a group or team discussion is organized, focusing on the groups agenda and the task that needs to be achieved.

Interaction- the give and take discussion and responsiveness to other group members.