ch.10

Question 1

assembly process

Answer 1

That part of the production process that puts together components.

Question 2

computer-aided design (CAD)

Answer 2

The use of computers in the design of products

Question 3

computer-aided manufacturing (CAM)

Answer 3

The use of computers in the manufacturing of products.

Question 4

computer-integrated manufacturing (CIM)

Answer 4

The uniting of computer-aided design with computer-aided manufacturing.

Question 5

continuous process

Answer 5

A production process in which long production runs turn out finished goods over time.

Question 6

critical path

Answer 6

In a PERT network, the sequence of tasks that takes the longest time to complete.

Question 7

e-commerce

Answer 7

The buying and selling of goods and services over the Internet.

Question 8

enterprise resource planning (ERP)

Answer 8

A computer application that enables a firm to manage all of its operations (finance, requirements planning, human resources, and order fulfillment) on the basis of a single, integrated set of corporate data.

Question 9

facility layout

Answer 9

The physical arrangement of resources (including people) in the production process.

Question 10

facility location

Answer 10

The process of selecting a geographic location for a company’s operations.

Question 11

flexible manufacturing

Answer 11

Designing machines to do multiple tasks so that they can produce a variety of products.

Question 12

form utility

Answer 12

The value added by the creation of finished goods and services.

Question 13

Gantt chart

Answer 13

Bar graph showing production managers what projects are underway and what stage they are in at any given time.

Question 14

intermittent process

Answer 14

A production process in which the production run is short and the machines are changed frequently to make different products.

Question 15

ISO 9001

Answer 15

The common name given to quality management and assurance standards.

Question 16

ISO 14001

Answer 16

A collection of the best practices for managing an organization’s impact on the environment.

Question 17

just-in-time (JIT) inventory control

Answer 17

A production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered just in time for use on the assembly line.

Question 18

lean manufacturing

Answer 18

The production of goods using less of everything compared to mass production.

Question 19

mass customization

Answer 19

Tailoring products to meet the needs of individual customers.

Question 20

materials requirement planning (MRP)

Answer 20

A computer-based production management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place.

Question 21

operations management

Answer 21

A specialized area in management that converts or transforms resources (including human resources) into goods and services.

Question 22

process manufacturing

Answer 22

That part of the production process that physically or chemically changes materials.

Question 23

program evaluation and review technique (PERT)

Answer 23

A method for analyzing the tasks involved in completing a given project, estimating the time needed to complete each task, and identifying the minimum time needed to complete the total project.

Question 24

research and development (R&D)

Answer 24

Work directed toward the innovation, introduction, and improvement of products and processes.

Question 25

Six Sigma quality

Answer 25

A quality measure that allows only 3.4 defects per million events.

Question 26

statistical process control (SPC)

Answer 26

The process of testing statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards.

Question 27

statistical quality control (SQC)

Answer 27

The process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning.