Ch.1

Question 1

The most common organizational structure you are likely to encounter

Answer 1

Functional structure

Question 2

Workers complete their tasks in their functional silos without regard to the consequences for the other components in the process.

Answer 2

Silo effect

Question 3

Systems that support end-to-end processes.
Are complex application software packages designed to support multiple functional areas of an organization and allow for comprehensive integration of organizational data.

Answer 3

enterprise systems (ES)

Question 4

is a set of tasks or activities that produce desired outcomes.

Answer 4

business process

Question 5

Three processes are directly related to creating and delivering products and services. They are buy, make, and sell. Organizations use specific terms to identify these processes.

Answer 5

procurement process (buy)
production process (make)
fulfillment process (sell)

Question 6

refers to all of the activities involved in buying or acquiring the materials used by the organization, such as raw materials needed to make products. procurement process is concerned with obtaining needed materials externally (by buying them).

Answer 6

procurement process (buy)

Question 7

involves the actual creation of the products within the organization concerned with acquiring needed materials internally

Answer 7

production process (make)

Question 8

consists of all the steps involved in selling and delivering the products to the organization’s customers. ervice

Answer 8

fulfillment process (sell)

Question 9

Closely related to buying, making, and selling are four processes used to design, plan, store, and service products. Once again, organizations use specific terms for these processes. .

Answer 9

1. Lifecycle Data management process(design
2. Material planning process (plan)
3. Inventory and warehouse management (IWM) process (store)
4. Asset management and customer service processes (service)

Question 10

supports the design and development of products from the initial product idea stage through the discontinuation of the product.

Answer 10

lifecycle data management process (design)

Question 11

uses historical data and sales forecasts to plan which materials will be procured and produced and in what quantities.

Answer 11

material planning process (plan)

Question 12

is used to store and track the materials.

Answer 12

inventory and warehouse management (IWM) process (store)

Question 13

are used to maintain Internal assets such as machinery and to deliver after-sales customer service such as repairs.

Answer 13

asset management and customer service processes (service)

Question 14

Two support processes are related to people and projects.

Answer 14

1. Human capital management (HCM) processes (people)
2. Project management processes (projects)

Question 15

focus on the people within the organization and include functions such as recruiting, hiring, training, and benefits management.

Answer 15

Human capital management (HCM) processes (people)

Question 16

are used to plan and execute large projects such as the construction of a new factory or the production of complex products such as airplanes.

Answer 16

Project management processes (projects)

Question 17

Last two processes, which track the financial impacts of processes.

Answer 17

1. Financial accounting (FI) processes (track-external)
2. Management accounting or controlling (CO) processes (track-internal)

Question 18

processes (track-external) track the financial impacts of process steps with the goal of meeting legal reporting requirements

Answer 18

Financial accounting (FI)

Question 19

processes (track-internal) focus on internal reporting to manage costs and revenues

Answer 19

Management accounting or controlling (CO)

Question 20

encompasses all the products, components, parts, and so on that an organization uses.

Answer 20

material

Question 21

is temporary in nature and is typically associated with large, complex activities, such as the construction of a factory or an aircraft.

Answer 21

project

Question 22

Is concerned with tracking costs and revenues for internal reporting that is Intended to help management control costs and revenues and assess the profitability of various products and market segments.

Answer 22

management accounting, or controlling

Question 23

Is the pioneer in enterprise systems. It was the first company to build a packaged enterprise system, which means that it designed a single piece of software that is used by many companies.

Answer 23

SAP (pronounced by saying each letter individually, like IBM or ABC)