CH. 9 - executing strategy through organization design

Question 1

Process of splitting up a task into a series of smaller tasks, each of which is performed by a specialist.

Answer 1

Division of Labor

Question 2

how tasks are assignged and grouped together with formal reporting relationships.

Answer 2

Organization Structure

Question 3

organizations use a diagram to depict their structure.

Answer 3

Organizational Chart

Question 4

Tie supervisors and subordinates together.

• show the lines of responsibility through which a supervisor delegates authority to subordinates, oversees their activities, evaluates their performances, and guides them toward improvement when necessary.

Answer 4

Vertical linkages

Question 5

principle when mapping out the vertical linkages in an organization structure.

• states that each person should only report directly to one supervisor in order to avoid confusion.

Answer 5

Unity of Command

Question 6

relationships between equals in an organization.

• also called committees, task forces, or teams.
• needed when close coordination is across different segments of an organization.

Answer 6

Horizontal linkages

Question 7

Unofficial relationships such as personal friendships, rivalries, and politics.

Answer 7

Informal Linkages

Question 8

1. simple structure
2. functional structure
3. multidivisional structure
4. matrix structure

Answer 8

4 types of structures

Question 9

an organizational chart is usually not needed.

Answer 9

Simple Structure

Question 10

Employees are divided into departments based on product areas and/or geographic regions.

Answer 10

Multidivisional Structure

Question 10

employees are divided into departments that each handle activities related to a functional are of business, such as marketing, production, HR, IT, and customer service.

Answer 10

Functional Structure

Question 11

Rely heavily or horizontal relationships.

• create cross-functional teams that each work on a different project.

Answer 11

Matrix Structures

Question 12

one that removes the usual barriers between parts of the organization as well as barriers between the organization and others.

• helps with being more flexible and responsive.

Answer 12

Boundaryless Organization

Question 13

allow executives to track how well the organization is performing, identify areas of concern, and then take action to address the concerns.

Answer 13

Organizational control systems

Question 14

• Output control
• Behavioral control
• Clan control

Answer 14

3 basic types of control systems

Question 15

a focus on measurable results within an organization.

Answer 15

Output control

Question 16

a focus on controlling the actions that ultimately lead to results.

Answer 16

Behavioral control

Question 17

an informal type of control that relies on shared traditions, expectations, values, and norms to lead people to work toward the good of their organization.

Answer 17

Clan control

Question 18

• Management by objectives
• Sensitivity training
• Quality circles
• Strong culture

Answer 18

Managing Management Fads

Question 19

• a process wherein managers and employees work together to create goals.
• guide employees’ behaviors and serve as the benchmarks for assessing their performance.

Answer 19

Management by objectives (MBO)

Question 20

a formal group of employees that meets regularly to brainstorm solutions to organizations problems.

Answer 20

Quality Circle

Question 21

improving clan control was the aim that was used in many organizations in the 1960s.

Answer 21

Sensitivity-training groups (T-groups)

Question 22

values and norms that are embraced by an organization that determine how people interact with other organizational members as well as external stakeholders.

Answer 22

Organizational culture