Ch 9 - Brooke/Janine*DONE*

Question 1

Lesson plan

Answer 1

The blueprint that outlines the training program in terms of the sequence of activities that will take place

Question 2

Lesson

Answer 2

A cohesive unit of instruction with a specific learning objective

Question 3

Regardless of how well a training program is designed, the success of a program rests in large part on …

Answer 3

The trainer

Question 4

Subject-matter expert (SME)

Answer 4

Someone who is familiar with the knowledge, skills, and abilities required to perform a task or job

Question 5

One of the difficulties of finding a good trainer is that individuals who are skilled trainers often do not have sufficient…

Answer 5

Subject-matter expertises

Question 6

A solution to trainers not knowing the subject matter is to instead…

Answer 6

Teach subject-matter experts how to be effect trainers with train-the-trainer programs

Question 7

Four decisions that need to be made when selecting participants for a training program

Answer 7

Who can benefit from the training?
What programs are required by law or government?
Should training be voluntary or compulsory?
Should participants be segregated by level in the organization? (supervisors and employees, or just employees, for example)

Question 8

If a training program is voluntary, what problem might occur?

Answer 8

Some employees who need the training will not attend

Question 9

Trainability test

Answer 9

A test that measures an individual’s ability to learn and perform training tasks in order to predict whether an individual will successfully complete a training program

Question 10

Training plan

Answer 10

Who in the organization needs training, the type of training needed, and how the training will be delivered

Question 11

Materials are

Answer 11

Expandable items such as pens, tap, etc

Question 12

Equipment are

Answer 12

Things that have a life beyond a single use, such as projectors, computers, etc

Question 13

How should the training site be conducive to learning?

Answer 13

Comfortable in terms of
Space 
Lighting
Temperature
Noise
Minimal distractions

Question 14

When considering outside learning sites, what should be considered?

Answer 14

Amount of travel time
Transportation
Accommodations
Meals
Budget

Question 15

Scheduling must take into consideration:

Answer 15

best time for employees to attend ie. production down time
availability of trainer
availability of training site and materials
single or multiple sessions (can start on skype)

Question 16

Training administration involves

Answer 16

The coordination of all the people and materials involved in the training program. Things to consider include:
not to ship training materials if participants are flying in
if materials are put together correctly
notification of training

Question 17

What are the factors in implementing a training program?

Answer 17

Learning climate
Pre-arrival factors
Greeting participants
Learning/facility environment
Trainer's style/behaviour

Question 18

What are Gange’s Events of Instructions?

Answer 18

1. Gain attention
2. Describe the objectives
3. Stimulate recall of prior knowledge
4. Present the material to be learned
5. Provide guidance for learning
6. Elicit performance feedback
7. Provide information feedback
8. Asses performance
9. Enhance retention and transfer
   AND 10. summarize the lesson or program

Question 19

What was the foundation for the BOPPPS model?

Answer 19

Gange’s nine events of instruction.

Question 20

Why is Gaining Attention important and what is an example of it?

Answer 20

Goal is to get trainees motivated and interested, know why the program is important for them and the organization. Ask a question, get a in-person testimonial from management.

Question 21

Why is describing the objectives important?

Answer 21

To satisfy the need of adult learners to know why they are learning and what the end result will be.

Question 22

Why is stimulating prior knowledge important?

Answer 22

So trainees feel they already know something, gives them confidence in their ability to learn. Helps trainer incorporate this into the program.

Question 23

What is a good method for presenting the material?

Answer 23

In a logical sequence, or by on sub-task at a time.

Question 24

How can the trainer provide guidance for learning?

Answer 24

provide examples, demonstrations, ask/answer questions, brainstorm solutions.

Question 25

How can trainees elicit performance practice?

Answer 25

By practicing the skills learned while still inside the learning environment.

Question 26

Why is information feedback important?

Answer 26

So that trainees know and understand what they did correct, and what they did wrong and how to correct what they did wrong. Trainees need to leave knowing what they can do well, and what they need to improve.

Question 27

How and when should trainees be assessed on their performance?

Answer 27

Trainees can recall, can explain how to do it, demonstrate though role play, through a formal test or informal q&a session. Ideally testing should occur after each topic.

Question 28

How can trainers enhance retention and transfer?

Answer 28

Trainees know and are shown how their learning can be applied on the job.

Question 29

Why is a closing event important?

Answer 29

So that trainees feel that they have successfully completed the program.

Question 30

What are some ways to deal with problem participants?

Answer 30

Highlight benefits of program
Share preemptively the behaviour expectations with the group.
Pre-assesment of knowledge
Positive engagement
activities instead of lecture
appoint as leader 
ask the expert questions.

Question 31

What are the three basic training delivery problems?

Answer 31

Pertaining to trainer
how trainer relates to trainees
presentation techniques

Question 32

12 common delivery problems expressed by novice trainers

Answer 32

Fear
Perception of lack of credibility
lack of personal experiences
Handling difficult learners
Encouraging participation
Timing
Adjusting instruction
responding to questions
feedback
using media, materials, facilities
opening and closing techniques
dependence on notes