CH 9 Flashcards
1
Q
name the employment protection rights
A
- statutory rights
- contractual rights
- due process
2
Q
name the job expectancy rights
A
- substance abuse and drug testing
- employee privacy
- access to employee files
- electronic privacy
- conduct outside workplace
3
Q
setting organizational expectations
A
- rules widely distributed
- periodical review of rules
- explain reason of rules
- written copy
- reasonable and related to safety and efficiency
- signed document by employee
4
Q
what are the 3 meanings of discipline?
A
- treatment that punishes
- orderly behaviour
- training that moulds desirable conduct
5
Q
what are the steps to progressive discipline?
A
- oral warning
- written warning
- suspension without pay
- termination
6
Q
what are the steps to positive discipline
A
- employee assumes responsibility
- problem-solving discussion
- reminder of rules to improve performance
7
Q
what is an investigative interview?
A
made after thoughtful and independent investigation, conducted to make sure the employee is aware of his offense.
8
Q
What are the keys to discipline?
A
Written records, documentation of misconduct
9
Q
name and explain the different grounds for termination
A
- wrongful dismissal: without just cause, can bring law suit
- just cause dismissal: not performing as expected or not following policies
- constructive dismissal: changing work condition and compensation to lower status
10
Q
steps when terminating an employee
A
- neutral and private environment
- come to the point fast
- be straightforward
- avoid bringing personality differences
- agree on time to leave
- have another managers as a witness
11
Q
name and explain the alternative dispute-resolution procedures
A
- mediation (impartial 3rd party)
- step-review (higher levels of management)
- hearing officer (neutral role)
- open-door policy (employee contact higher management)
- ombudsperson system (person when seeking counsel)
- arbitration (neutral 3rd party decides)
