CH 7 Flashcards
What is a performance management system?
A set of integrated management practices
What are the goals of performance management?
- maximize employee potential
- increase employee satisfaction
Name the management practices
- setting clear performance expectations
- ensure precise performance objectives
- provide coaching
- focus on accomplishment of objectives
- recognized good performance
- create an action plan
Name the purposes of performance managment
- compensation purposes
- administrative purposes
- measurement of performance
- developmental purposes
What criteria performance expectations have to follow to comply with the law?
- related to job
- written copy of performance standards
- observable
- trained managers
- discussed openly with employee
- appeals procedures established
why performance management systems can fail?
- objectives are not prioritized
- complex process
- focus on annual instead of ongoing feedback
- focus on blaming instead of helping employees
- system not aligned with company performance
steps for an effective performance management system
- clarify work to be done
- set goal and performance plan
- coaching regular and frequent
- review performance
- recognize and reward performance
- action plan
who provides performance information?
- manager and supervisor
- self- review
- subordinates
- peers
- team members
- customers
When all sources of information are taken into consideration, what is that called?
360-degree review
Name the pros of 360-degrees review
- anonymity
- accountability
- minimize politics
- use statistics
- check for bias
Name the cons of 360-degree review
- complex system
- employee are biased
- not honest feedbacks
- employees not trained
Name the performance review methods and a negative and positive thing about each
- trait method (inexpensive/potential error)
- behavioural method (fair for rewards/costly)
- result method (less subjective/time-consuming)
name possible sources of ineffective performance
- ineffective placemnet
- insufficient training
- boredom
- family problems
- financial worries
- industry decline
name the important points when conducting a formal performance interview
- self-assessment
- invite participation
- express appreciation
- minimize criticism
- change behaviour, not the person
- focus on solving problems
- be supportive
- establish goals
- meeting setup
