Ch. 9 Flashcards
Our assumption that others see things the same way we do
False consensus bias
Language which is vague
Abstract language
Words or phrases that “gain their meaning by comparison”
Relative language
Language that implies that a situation or a person is always the same
Static language
We blame someone else for our own feelings
Fallacy of causation
Language that implies blame on the other person
You-language
Language that takes responsibility for the impact the other persons behavior has on you, rather than simply scolding or casting blame
I-language
Clear, specific, and factual description of a persons behavior
Behavioral description
To state the emotion you felt when the behavior occurred
Emotional description
The impact the behavior has on you
Consequence
Communication that relies more heavily on attention to contextual details and less on explicit language to transmit it’s message
High-context communication
Relies on clear, concrete, and explicit language
Low-context communication
Uses many words to convey it’s message and is very colorful and expressive
Elaborate language
Clear and specific language that states the facts, and no more
Exacting communication
Understanding language that says very little and relies on the listener to understand the unspoken meaning
Succinct communication
