Ch. 8

Question 0

A positive relational climate based on mutual trust, respect, and support

Answer 0

Confirming (supportive) climate

Question 1

The degree to which we feel safe, and understood in a relationship

Answer 1

Relational climate

Question 2

A negative relational climate, characterized by defensiveness, negative judgments, and mistrust

Answer 2

Disconfirming (defensive) climate

Question 3

Accepting another persons thoughts or feelings as valid

Answer 3

Endorsement

Question 4

Stress, anxiety, anger, or any other emotion that interferes with our ability to focus our full attention on the speaker

Answer 4

Emotional noise

Question 5

Something that is on our mind (a cognitive) that we’re having trouble putting aside in order to focus on the speakers message

Answer 5

Cognitive distractions

Question 6

Mentally “filing away” our own issues temporarily

Answer 6

Compartmentalize

Question 7

When we stop listening to a message before the speaker is finished, either because we think we know what the speaker is going to say, or because we have already formed an opinion about the speaker or the message

Answer 7

Premature judgement

Question 8

Our ability to become accustomed to an intrusive stimulus

Answer 8

Sensory adaptation

Question 9

Our ability to focus our attention on one incoming stimulus, while filtering out others that are less relavent

Answer 9

Selective attention

Question 10

Interferes with out listening when we try to process too much info

Answer 10

Information overload

Question 11

The message itself is too complicated to absorb without turning your focus inward, and this away from the speaker for a time

Answer 11

Message complexity

Question 12

Behaviors that, on the surface, may look like listening but are actually counter productive to good listening

Answer 12

Counterfeit listening styles

Question 13

Giving only the impression of listening by nonverbal behaviors such as nodding, keeping eye contact, and verbal prompts

Answer 13

Pseudolistening

Question 14

When we screen a message for certain topics or issues, and then either respond only to those aspects of the message or tune those parts out

Answer 14

Selective listening

Question 15

We perceive criticism when none is intended

Answer 15

Defensive listening

Question 16

When someone is talking to us and we use something the speaker says as an opening to jump in with a story of our own

Answer 16

Stage hogging

Question 17

Ways of responding to a speaker that show genuine interest in and empathy for the person and situation

Answer 17

Authentic listening styles

Question 18

A listening response that offers advice

Answer 18

Advising

Question 19

A response that makes a judgement about the person or situation

Answer 19

Evaluating

Question 20

To offer a different perspective on the issue

Answer 20

Analyzing

Question 21

Asking a question geared toward either clarifying your understanding of the speaker, or helping him or her work through the issue

Answer 21

Questioning

Question 22

Encouraging the speaker to continue by giving short and unintrusive responses both verbally and nonverbally

Answer 22

Minimally encouraging

Question 23

Saying something intended to validate the speakers thoughts or feelings, let the speaker know that you understand what he is thinking or feeling, or express support and concern for him as a person

Answer 23

Supporting

Question 24

A listening response that reflects what the speaker is feeling and thinking, expressed tentatively

Answer 24

Paraphrasing