ch. 8 social influence, socialization, org. cutlture Flashcards
social info processing theory def
org. members use info from others to interpret events + develop expectations about appropriate behaviours + acceptable attitudes
consequences: group members conform to social norms that have been established by the group
2 components of social info processing theory
information dependence
effect dependence
information dependence
re;y on info that others provide => others influence thoughts, feelings, actions via signals they send
effect dependence
reliance on others due to their capacity to provide rewards/punishments.
- group members desire the approval of the group members
3 different motives for social conformity
- compliance
- identification
- internalization
compliance
simplest, most direct motive for comformity to group norms
a member wishes to acquire rewards from the group and avoid punishment
identification
conformity to a social norm prompted by perception that those who promote the norm are attractive/similar to oneself
internalization
conformity to a social norm prompted by true acceptance of the beliefs, values and attitudes that underlie the norm
org culture def
consists of the shared beliefs, values, and assumptions that exist in an org.
culture graph
- shared
- relative
- adaptive
- transmitted through socialization
artifacts def
symbols of culture in the physical/social work environment
- visible
values
espoused: what members of an org. say they value
enacted: reflected in the ways individuals behave
- greater level of awareness
assumptions def
deeply held beliefs that guide behaviour and tell members of an org. how to perceive and think about things
- taken for granted, preconscious
types of artifacts
- personal enactement
- ceremonies rites
- stories: about boss, getting fired…
- rituals
- symbols
functions of culture
- provide a sense of identity
- generates commitment
- enhances sense-making for members by reinforcing norms (ppl make sense of things)
- acts as a mean of social control
