Ch 7 Leaders, Followers and Teamwork

Question 1

Situational awareness in a team environment requires activating a ________: asking for input, requesting updates, and checking in with each individual

Answer 1

feedback loop

Question 2

Leaders can achieve shared understandings by asking team members to:

Answer 2

restate the specific goal or objective

Question 3

The behaviors of delegating authority, taking responsibility, and ____________ are related, particularly in the context of the small, high-performance team

Answer 3

gaining commitment

Question 4

When leaders ___________ they must accept the risk that the mission objectives may not be carried out exactly like they had envisioned and team members may take extra time or make mistakes.

Answer 4

delegate authority,

Question 5

To delegate successfully leaders should: clearly state the end result that is desired. Give the delegate the resources he needs to accomplish the task safely. Determine whether the individual delegated the task will need __________.

Answer 5

guidance

Question 6

_______ are opportunities for leaders to learn about their team, abilities, and the limits of their knowledge.

Answer 6

Mistakes

Question 7

The leader should assume responsibility for the error, own it as a team failure, and ensure that the team learned from it by engaging in a thorough _________

Answer 7

debriefing

Question 8

Followers who feel an _________ and who are dedicated to the relationship function a high level.

Answer 8

obligation to team success

Question 9

Good followers help the leader by providing inputs that allow for a ___________.

Answer 9

dynamic situational assessment

Question 10

______ is conducting by soliciting continual feedback from all relevant input sources, particularly other team members and those involved in front-line operations

Answer 10

Dynamic situational assessment

Question 11

_________ are the blind spots that follow them around as they operate in “normal” mode

Answer 11

Leaders’ limitations

Question 12

Smart leaders understand that their responsibility is the ____________

Answer 12

safe functioning of their team

Question 13

Leaders demonstrate effective behavior to their team when they clarify, probe, and actively engage in communication with the goal of reaching a __________

Answer 13

shared understanding.

Question 14

___________ will continue to be a major cause of incident failures, mistakes, and tragic outcomes.

Answer 14

Miscommunication

Question 15

_______ is a crucial skill that includes diplomacy and the ability to find common ground

Answer 15

Relationship management

Question 16

_________ is about how a leader resolves his or her own personal conflicts and manages his or her feelings when confronted

Answer 16

Diplomacy

Question 17

Strong initial emotions last for approximately _________ before they begin to dissipate

Answer 17

90 seconds

Question 18

The leadership/ followership relationship is sustained when __________

Answer 18

leaders meet the followers’ needs

Question 19

Assertive communications for followers involves the following steps:

Answer 19

Gain the person’s attention.

State your intention, your concern, and your emotional response.

State the problem as you see it.

Offer a proposed alternative action.

Request feedback.

Question 20

Any _________ to a decision should be done in an assertive in respectful way

Answer 20

challenge

Question 21

The root causes of communication failure between followers and leaders can often be traced to barriers caused by the perception of _________

Answer 21

incompetence and loss of dignity

Question 22

Leaders who understand the strengths of every follower are more successful in achieving _________, and they also provide a safer environment with better decision-making, and followers who know their team members well can capitalize on each other’s strengths and compensate for any weaknesses.

Answer 22

team goals

Question 23

The most valuable followers in a team are the __________, Those who are able to keep their ego in check and who strive to maintain and further develop their skill set

Answer 23

lifelong learners

Question 24

_____ never question or contribute. Go along with anything. They sit quietly on the side, show up when told to. He was criticized in the past for speaking up.

Answer 24

Sheep

Question 25

_________ make decisions based on whatever the leader says, he is the official deputy.

Answer 25

Yes people

Question 26

__________ are bright and critical thinkers, yet often withhold information because of anger or unresolved conflict with crewmembers or the leader.

Answer 26

Alienated followers

Question 27

___________ are active without being “yes people” and are not afraid to speak up and challenge a decision.

Answer 27

Effective followers

Question 28

____________ are both critical thinkers

Answer 28

Alienated and effective followers

Question 29

_________ can be a constructive and refreshing experience. It is how old ways of doing things are challenged and new procedures shaped.

Answer 29

Antiauthority behavior

Question 30

_________ manifests in small rule violations as well as large ones, it is seen in people who don’t wear seatbelts.

Answer 30

invulnerable behavior

Question 31

_______ is a sign that the team member has given up. One of the most common reason is resistance to change.

Answer 31

Resignation

Question 32

_____ is a behavior that is extraordinarily common in emergency services. This is the trading accuracy and safety for speed behavior.

Answer 32

Pressing

Question 33

used to define behavioral attributes that are associated with people who need to show off or demonstrate that they are better than others.

Answer 33

Airshow syndrome

Question 34

Team members must be committed to the team and its mission, and leaders earn team member commitment through ____________

Answer 34

delegation, empathy, understanding, and mentoring.

Question 35

Leaders can reward effective followers by giving them ____________

Answer 35

progressive responsibility