Ch 2 Organizational Story and Culture Flashcards
________ are the stories people tell themselves, become people’s reality and help them define what to do and how to do it
Narratives
Nothing is more important to ________ then the stories that are associated with past events, personal behaviors, and future plans.
Organizational culture
A state of mental tension that exists when a person simultaneously holds for hears ideas, attitudes, or beliefs that are psychologically inconsistent or contradictory
Cognitive dissonance
________ is driven by a person’s perceptions of events and buy their inability sometimes to face what really occurred
Story
________ training has proven to provide the best environment for cognitive learning during complex events
High-fidelity
A process in which every conceivable factor that could have affected the outcome is analyzed
Systemic cause analysis (SCA)
________ is providing clarification and also questioning the relevance of the story
Debunking
CRM is the________of the structure where the organizational culture is the foundation
framework
__________ recognize anything could happen and no one can write rules to cover every possible situation
Unknown unknowns
When a team must make quick decisions in which they trade accuracy for speed, it is proven that ________ are what the team members remember
stories
A process in which every conceivable factor that could have affected the outcome is analyzed.
Systemic cause analysis (SCA)
Systemic cause analysis (SCA)…
After each factor is identified, a ________ is used to trace back every decision, equipment issue, training plan, or other influence that could have plausibly affected the outcome
regression model
Any system that directs attention toward analyzing systemic issues, training, human factors, and environmental influence along with behavior is better than one that focuses solely on_______
operator error
_________ are 2 of the most common causes that lead to failure of the CRM programs
Faulting error & ignoring organizational story
The first method of managing stories is to let all personnel know _________ related to how they treat each other.
organizational expectations
