Ch 5 Concepts of CRM

Question 1

________ is the extent to which an individual’s understanding of the immediate environment mirrors reality

Answer 1

Situational awareness

Question 2

________ situational awareness can be improved as the team learns more about how errors occur within teams

Answer 2

Collective

Question 3

________ occur when some of the information available to the operator is incorrect, incomplete, or absence

Answer 3

Dependent individual errors

Question 4

________ occur when an operator has the correct information, but makes a mistake in cognitively processing the information or experiences task saturation

Answer 4

Independent individual errors

Question 5

The first behavior a team member demonstrates to filter information is usually________ where the individual consciously or unconsciously simply stopped paying attention to one source of stimuli, such as radio channel

Answer 5

Omission

Question 6

________ divide responsibilities among individuals and teams, allowing for affective completion

Answer 6

Task standards

Question 7

The key to safety during emergent, dynamic situations is leveraging the power of the ___________ to develop a shared understanding of the goals and of the developing situation

Answer 7

front-line operators

Question 8

__________ is necessary to avoid groupthink.

It is when people respectfully speak their opinions when they can offer input gained from diverse experiences, domain expertise, and technical operating aptitudes

Answer 8

• Diversity of opinion

Question 9

___________ is when there’s too much input and not enough time to process all the information

Answer 9

Task saturation

Question 10

An assertive statement is a communication that consists of five parts that enable respectful communication between crewmembers

Answer 10

• An opening statement that addresses the persons by name
• A statement of concern as an owned emotion
• A statement of the problem as you see it
• The offer of a solution
• Obtaining agreement

Question 11

A key factor in great teamwork in pressure situations is the ability of team members to ____________ and differentiate mere distractions from important cues

Answer 11

filter sensory input

Question 12

Using _______ helps promote situational awareness and improves understanding

Answer 12

advocacy

Question 13

A common mistake in post-incident analysis is to develop _____ (Knew it all along) and know what operators should have looked for

Answer 13

hindsight bias

Question 14

Novices pay more attention to cues than veterans do, see things in greater detail, and are more apt to try and associate current team strategies with organizational ___________.

Answer 14

policies and procedures

Question 15

Situational awareness has three primary components:

Answer 15

cognitive awareness of the surroundings and how individuals are supposed to interact with the surroundings,

the reality of the situation,

individual perception of the situation.

Question 16

a scientific term for the process of thinking

Answer 16

Cognitive processing

Question 17

_______ is the extent to which an individual’s understanding of the immediate environment mirrors reality

Answer 17

Situational awareness

Question 18

Reducing _______ can help operators stay focused on the task at hand

Answer 18

sensory input

Question 19

_________ is the effect of an organizational sense of comfort with certain routine procedures or practices

Answer 19

Complacency

Question 20

One of the greatest values of open communication model such as CRM is that the team can effectively gain and maintain a ____________

Answer 20

collective situational awareness