Ch 7 Ecommerce Flashcards
how does ecommerce impact business
- expand orgs reach
- easy to start your own business
- remove barriers
Ebusiness
broader than ecommerce, includes servicing customers, collaborating w other businesses, performing transactions within an org
Ecommerce
process of buying selling exchanging g/s through computer networks
brick and mortar
purely physical
virtual
purely ecommerce
clicks and mortar
mix of ecommerce and also store, primary physical
7 types of ecommerce
B2C
B2B
C2C
B2E
E govt (g2c or g2b)
M-commerce
Social commerce
conversational commerce
B2BC
both seller and buyer are businesses, this creates most of the EC volume
B2C
sellers are orgs and buyers are consumers
C2C
consumer to consumer- kijiji
B2E
business selling internally to emloyee
-> buying discounted stuff as an employee
e govt
using internel tech to deliver info and public services to citizens (G2C) or businesses (G2B)
MOBILE COMMERCE
e-commerce conducted wirelessly (using cell phones to shop internet)
social commerce
delivering commerce throuhg social computing
conversational commerce
electronic commerce using messaging and chat apps
e commerce mechanisms
-e catalogues
-e auctions
-e-storefrotns
-e-malls
-e marketplaces
e catalogue: product database (searching for goods to shop)
e auction: competitiive buying and selling process using bidding
e storefront: one store
emall: collection of individual shops under one internet address
e marketplace: B2B e-COMMERCE
2 types of e-auctions
forward auctions: sellers get bids from many buyers, highest wins (eBay)
reverse auction: buyer wants to get a service or product, requests a quotation, and suppliers bid
e storefront vs e marketplace
storefront: represents one store
marketplace: virtual market, many sellers
why are elctronic pay mechanisms needed
cuz a lot of businesses cant use cards esp b2b
- electronic cheques
- electronic cards(e credit card or e debit card (b2c shopping online); equivalent for b2b is a purchasing card; STORED VALUE MONEY CARDS; EMV SMART CARDS
- digital online payments (use a “payment gateway”= paypal)
limitiations of EC
- lack of universal standards
- developing countries cant
7.1 table
what is more complex b2b or b2c in ec
b2c
e retailing
direct sale of g/s thorugh e-storefronts and e-malls
what is an online service
like customers selling stuff online
what is disintermediation
an ongoging goal of online service industries, this is about removing middle men
when is intermediation in online servicees good
when there are a humongous amount of participants (job searches), and when info being exchanged is complex (tradings tocks)
types of adblockers
-blocks all ads
-ad blocks for profit
-ad blockers that collect data
- adblockers using freemium
-ad bloks pre installed w operating systems (to protect the users at the most basic level)
issues in e-tailing:
1. channel condlict
2. order fulfilment
3. personalized prciing
channel conflict: conflict for a store of which channel to sell from (think: walmart wants u in store)
order fulfilment: lots of steps and this is hard to do fast
personalized pricing: customers like standard pricing, but merchants want personalized pricing (so they get the max of what a customer is willing to pay)
3 typess of b2b
1. sell side marketplaces
2. buy side marketplaces
3. electronic exchanges
1.similar to b2c (catalogues and all) but both r businesses, there is auctioning, manufacturers, distributors and retailers all use this
- about PROCUREMENT, reverse auctions, group purchasing from suppliers
- public marketplace where parties can connect, then move to a private place
THREE SUBTYPES
-Vertical: buyers and sellers from same industry
-Horizontal: b & s from many industries
-Functional: temporary services (extra help, temporary offices etc)
2 main ethical isues of EC
- pricavy
- job loss
legal and ethical issues in EC
FRAUD
DOMAIN NAMES (competiiton)
Cybersquatting (registering names to profit off of someonelse)
Taxes and other fees (hard to tax when business is intl)
Copyright (IP rights violations)
benefits of ecommerce
- naitonal and intl markets are more accessible
-lower costs of processing, distributing, and retreving information
-provides access to a vast number if products and servies 24/7
-deliver info, servixes, and products to people in cities, rural areas, developing countries
what are B2C e-commerce
- electronic retailing
- electronic sotrefront
- e mall
online service industries
-disintermediation
-fintech
-oonline securities trading
-the online job market
-travel services
-online advertising
issues in E-Tailing
- channel conflict and multichanneling
- o rder fulfillment
- personalized pricing
sell side marketplace
- forward auctions
- electronic catalogues
- third party auction sites
buy side marketplace
- procurement
- purchasing
- reverse auction
- e-procurement
- group purchasing
electronic exchanges
- private exchanges
- three basic types of public exchanges
-vertical exchanges
-hortizontal exchanges
-functional exchanges
ethical issues from e commerce
-threats to privacy
-potential job loss
legal and ethical issues specific to e commerce
-fraud on the internet
-domain names
-cybersquatting
-taxes and other fees
-copyright
