Ch 6 Lesson 2 Flashcards
What is ergonomics?
application of scientific information and data regarding human body mechanics to the design of objects and overall environments for human use
What are body mechanics?
Using the right movements to stay safe and avoid injuries.
How should you lift something heavy?
Bend at the knees, keep the object close, and use your legs, not your back.
Why should you push or pull instead of lifting?
It reduces strain on your back.
What should you avoid doing when carrying something?
Twisting your body.
What should you do if a key is lost?
Change all the locks.
How do you turn on or off an electronic security system?
Enter a special code.
Who is responsible for office security?
Every employee.
What is an incident?
An accident, medical mistake, or something unusual.
Give an example of a medical mistake.
A patient gets the wrong medication.
How soon should an incident report be completed?
Immediately.
What should be included in an incident report?
Names, time, place, what happened, and witnesses.
Why must an incident report be written in black ink?
So it stays clear and official.
What is quality medical care?
Helping patients in the best way possible.
Name one way to improve medical care.
Detect and treat problems early.
Why should patients be involved in their treatment?
So they understand and agree with the care they receive.
What does quality assurance (QA) mean?
Making sure medical care meets high standards.
What do QA teams check for?
Mistakes, patient complaints, and safety issues.
What is a benchmark?
A standard that medical care is compared to.
How can medical assistants help with QA?
Report patient concerns and double-check test results.
What does HEDIS check?
If patients get the right care.
What does NCQA do?
Checks if hospitals and health plans do a good job.
What is CLIA in charge of?
Making sure lab tests are done correctly.
What does The Joint Commission (TJC) do?
Sets safety rules for hospitals.
