Ch 6 Lesson 2 Flashcards

1
Q

What is ergonomics?

A

application of scientific information and data regarding human body mechanics to the design of objects and overall environments for human use

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2
Q

What are body mechanics?

A

Using the right movements to stay safe and avoid injuries.

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3
Q

How should you lift something heavy?

A

Bend at the knees, keep the object close, and use your legs, not your back.

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4
Q

Why should you push or pull instead of lifting?

A

It reduces strain on your back.

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5
Q

What should you avoid doing when carrying something?

A

Twisting your body.

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6
Q

What should you do if a key is lost?

A

Change all the locks.

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7
Q

How do you turn on or off an electronic security system?

A

Enter a special code.

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8
Q

Who is responsible for office security?

A

Every employee.

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9
Q

What is an incident?

A

An accident, medical mistake, or something unusual.

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10
Q

Give an example of a medical mistake.

A

A patient gets the wrong medication.

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11
Q

How soon should an incident report be completed?

A

Immediately.

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12
Q

What should be included in an incident report?

A

Names, time, place, what happened, and witnesses.

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13
Q

Why must an incident report be written in black ink?

A

So it stays clear and official.

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14
Q

What is quality medical care?

A

Helping patients in the best way possible.

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15
Q

Name one way to improve medical care.

A

Detect and treat problems early.

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16
Q

Why should patients be involved in their treatment?

A

So they understand and agree with the care they receive.

17
Q

What does quality assurance (QA) mean?

A

Making sure medical care meets high standards.

18
Q

What do QA teams check for?

A

Mistakes, patient complaints, and safety issues.

19
Q

What is a benchmark?

A

A standard that medical care is compared to.

20
Q

How can medical assistants help with QA?

A

Report patient concerns and double-check test results.

21
Q

What does HEDIS check?

A

If patients get the right care.

22
Q

What does NCQA do?

A

Checks if hospitals and health plans do a good job.

23
Q

What is CLIA in charge of?

A

Making sure lab tests are done correctly.

24
Q

What does The Joint Commission (TJC) do?

A

Sets safety rules for hospitals.