Ch 6: Active Listening Flashcards
What is Active Listening?
Active listening involves focused involvement, decision-making, and responsive communication during client conversations.
How does active listening help clients? (4)
Helps clients better understand their own stories.
Aids cognitive and emotional processing.
Encourages openness and receptivity to change.
Boosts cognitive understanding and decision-making.
What are the key skills for facilitating empathy in conversations?
Encouragement, paraphrasing, and summarizing are key skills that help facilitate empathy and understanding.
What does encouraging involve?
Encouraging involves using short responses (both verbal and nonverbal) to help clients continue talking. This includes:
Verbal:
- Repeating key words, using short phrases like “Uh-huh” or “Mm-hmm.”
Nonverbal:
- Nodding, smiling, and using open gestures
How do clients respond to encouragement?
Clients tend to elaborate on their thoughts and feelings, especially when encouragers are used in a supportive tone.
What is Paraphrasing, and why is it important?
Paraphrasing is restating or clarifying the essence of what the client has said, using their main words.
It’s crucial for cognitive empathy and ensuring clients feel heard. It helps them organize their thoughts and express themselves more clearly.
What are the components of an accurate Paraphrase? (4)
1) A sentence stem (client’s name may be included).
2) Key words the client used.
3) A concise, clear version of what was said.
4) A checkout for accuracy (e.g., “Did I hear that correctly?”).
How does Paraphrasing affect clients?
Clients feel heard and often provide more details. It helps them clarify and organize their thinking, and they may correct any inaccuracies in the paraphrase.
What is Summarizing, and how does it help clients?
Summarizing is summarizing key elements of a conversation, integrating thoughts, emotions, and behaviors.
It helps clients see their complex stories more clearly, leading to more organized thinking and better decision-making.
What are the components of an effective Summary? (3)
1) Attend to verbal and nonverbal cues.
2) Restate key concepts accurately.
3) Check for accuracy at the end of the summary.
How does Summarizing impact clients?
Clients feel heard and gain a clearer understanding of their thoughts and behaviors.
It provides a coherent transition between topics and supports better decision-making.
What is Checkout/Perception Check?
A technique where you check with the client to ensure your understanding of their message is accurate.
Ex: “Is that right?” or “Did I hear you correctly?”
Why is Checkout/Perception Check important?
It helps clients reflect on what they’ve said and allows them to correct any misunderstandings or misinterpretations.
Without it, you risk veering off from the client’s true needs.
How are listening skills used with children?
Listening skills with children are similar to those used with adults but with a greater emphasis on understanding the child’s perspective.
Smiling, warmth, and active listening are essential, and minimizing questions helps to keep the child engaged.
What are the 4 Core Principles of the Convention on the Rights of the Child (CRC)?
1) Non-discrimination
2) Best interests of the child
3) Right to life, survival, and development
4) Respect for the views of the child
How does active listening affect cognition and executive functioning?
Active listening helps build neural networks in the hippocampus and supports memory, emotional regulation, and executive functioning.
It also facilitates decision-making and promotes positive cognitive changes.
What are some therapeutic lifestyle changes for children with anger issues? (5)
Walking or physical activities.
Private classroom for emotional regulation.
Coloring
Fidget tools.
Breathing techniques, mindfulness, grounding techniques.
What are some therapies that focus on changing cognition? (3)
Cognitive Behavioral Therapy (CBT), Rational Emotive Behavioral Therapy (REBT), and Dialectical Behavior Therapy (DBT) focus on changing thought patterns to help clients achieve personal growth.
What are some key multicultural considerations for effective listening? (4)
Language:
- Acknowledge potential language barriers.
Trust-building:
- Learn about the client’s world and cultural background.
Self-disclosure:
- Especially useful when culturally different from the client.
Gender differences:
- Consider how gender may impact communication.
