Ch. 6 Flashcards
1
Q
Appreciative listening
A
Just to enjoy
2
Q
Comprehensive listening
A
Understanding and learning
3
Q
Critical Listening
A
Listening to make judgement
4
Q
Empathic Listening
A
Listening with perspective from their POV
5
Q
HURIER Model
A
Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
6
Q
Unethical Behaviors of Ineffective Listeners
A
Fraudulent Listening- Faking paying attention
Monopolistic- absent of reciprocity
Completers- complete sentences
Selective- listening for a singular purpose
Avoiders- pretend not to understand
Defensive- view conversation as attack
Attacker- make convos into competition
7
Q
Rational Listening
A
Focus on emotions
8
Q
Supportive Listening
A
Helping others with stress
