Ch 5 - Test 2 Flashcards

1
Q

Generic Strategies

A

Low-cost leadership, Differentiation, Focus

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2
Q

Competitive Advantages

A

exists when a firm’s strategy gives it an edge in:

  • defending against competitive forces
  • scurrying customers
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3
Q

Keys to Success

A

Convince customers of Superior Value:

  • Offer buyers a good product at a low price
  • Use differentiation to provide a better product buyers think is worth a premium price
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4
Q

Objectives of Competitive Strategy

A
  • Build a Competitive Advantage
  • Cultivate Clientele of Loyal Customers
  • Know the socks off rivals, ethically and honorably
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5
Q

Low-Cost Leadership: Strategy Objectives

A

Open up a sustainable cost advantage over rivals, using lower-cost edge as a basis:

  • Under-price rivals and reap market share gains
  • Earn higher profit margin selling at going price
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6
Q

Low-Cost Leadership: Key’s to Success

A

Make achievement of low-cost relative to rivals the THEME of firm’s business strategy: low overall costs does not consist of just manufacturing or production costs

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7
Q

Approaches to Securing a Cost Advantage

A
#1: Do a better job than rivals by optimizing Value Chain 
#2: Revamp value chain to bypass some cost-producing activities
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8
Q

Approach 1: Controlling the Cost Drivers

A
  • Capture Scale Economics; avoid scale diseconomies
  • Capture learning and experience curve effects
  • consider linkages with other activities in value chain
  • Compare vertical integration vs. outsourcing
  • Assessing first-mover adv. vs. disadv.
  • Control percentage of capacity utilization
  • Make smart choices related to operations and overhead
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9
Q

Approach 2: Revamping the Value Chain

A
  • Simplify product designs
  • Offer basic service
  • Shift to a simpler technological process
  • Find ways to bypass high cost raw materials
  • Use Direct-to-End user sales/marketing approaches
  • Relocated facilities closer to supply chain nodes
  • Redevelop core business processes
  • Use computer tech to streamline steps, process, and cut out cost-producing activities
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10
Q

Characteristics of Low-Cost Providers

A
  • Cost conscious corporate culture
  • Employee participation in cost-control
  • Ongoing benchmarking efforts
  • Intensive scrutiny of budgets
  • Continuous cost improvement
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11
Q

Successful Low-Cost Producers

A

Champion frugality, but wisely and aggressively invest in cost-saving improvements

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12
Q

What managers need to achieve to establish low-cost leadership

A
  • Identify cost drivers: focus on cost-creating activities
  • Use Knowledge about costs drivers to ensure lower production each year
  • Reengineer how activities are performed and coordinated– eliminate unnecessary work steps
  • Be creative in cutting some activities of value chain system
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13
Q

Low-Cost Leadership: Competitive Strengths

A
  • Better positioned than RIVAL COMPETITORS to compete offensively on basis of price
  • Low-cost provides some protection from bargaining leverage of powerful BUYERS
  • Low-cost provides some protection from bargaining leverage of powerful SUPPLIERS
  • Low-cost provider’s pricing power acts as a significant barrier for POTENTIAL ENTRANTS
  • Low cost puts a company in position to use low price as a defense against SUBSTITUTES
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14
Q

Low-Cost Strategy: Works best when:

A
  • Price Competition is consistent
  • Product Standardization
  • Product Availability
  • Product use congruency by consumers
  • Buyers incur low switching costs
  • Buyers are large and have significant bargaining powers
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15
Q

Low-Cost Strategies: Pitfalls

A
  • Overly Aggressive in cutting price (revenue erosion of lower price is not offset by gains in sales volume– profits go down, not up)
  • Low cost methods are easily imitated by rivals
  • Becoming too fixated on reducing costs
  • Ignoring: buyer interest, declining buyer sensitivity to price, changes in how product is use by consumers
  • technological breakthroughs open up cost reductions for rivals too
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16
Q

Differentiation Strategies: Objectives

A

Incorporate differentiating features that cause buyers to prefer firm’s product or service over the brands of rivals

17
Q

Differentiation Strategies: Keys to Success

A

Find ways to: Create Value for buyers and that are not easily matched or cheaply copied by rivals

Not spending more to achieve differentiation than the price premium that can be charged

18
Q

Differentiation Strategies: The Appeals

A

A powerful competitive approach when uniqueness can be achieved in ways that:

  • buyers perceived as valuable
  • rivals find hard to match or copy
  • can be incorporated at a cost well below the price premium that buyers will pay
19
Q

The Benefits of Successful Differentiation

A

a product/service with unique and appealing attributes allows a firm to:

  • command a premium price
  • increase unit sales
  • build brand loyalty

all Create a Competitive Advantage

20
Q

The Key to Competitive Advantages

A

Most approaches: those hardest for rivals to match or imitate, those buyers will find most appealing

Best choices for gaining longer-lasting, more profitable competitive edge:

  • New product innovation
  • technical superiority
  • product quality and reliability
  • comprehensive customer service
21
Q

How to Achieve a Different-Based Advantage: Approach 1

A

incorporate product features/attributes that lower buyer’s overall costs of using product

22
Q

How to Achieve a Different-Based Advantage: Approach 2

A

Incorporate features/attributes that raise the performance a buyer gets out of the product

23
Q

How to Achieve a Different-Based Advantage: Approach 3

A

Incorporate features/attributes that enhance buyer satisfaction in non-economic or intangible ways

24
Q

How to Achieve a Different-Based Advantage: Approach 4

A

compete on the basis of superior capabilities

25
Q

Signals of Values

A

busters seldom pay for value that is not perceived:

  • nature of differentiation is hard to quantify
  • buyers are making first-time purchases
  • repurchases is infrequent
  • buyers are unsophisticated