Ch. 4

Question 1

Equivocal terms:

Answer 1

Those w two different, but equally acceptable/common, meanings

Question 2

Low-level abstract:

Answer 2

Specific, concrete statement that refer directly to objects or events

Question 3

High-level abstraction:

Answer 3

Cover broader range of possible objects or events w/out describing then in detail

Question 4

Ex: low-level abstraction regarding the statement “The job will take” -

Answer 4

The job will take 4 hours (specific) longer

Question 5

Ex of high level abstraction -

Answer 5

Clean up the table

Question 6

Jargon:

Answer 6

Profession has specialized vocabulary

Question 7

Ex: of jargon -

Answer 7

Acronyms

Question 8

What context (high or low) is strategic ambiguity?

Answer 8

High-context

Question 9

Biased language and Ex -

Answer 9

-terms seem to be objective but actually conceal emotional bias

Ex: it’s a “gamble”
-so you think not good idea?

Question 10

Disfluencies?

Answer 10

Utterances that add no meaning to statement

Question 11

Ex: of disfluencies -

Answer 11

“Umm” “you know” “like”

Question 12

“Genderlects”:

Answer 12

Conversation between men and women kind of cross-cultural communication

Question 13

Rapport talk:

Answer 13

Females talk to create connections, show support, build community

Question 14

An “expressive tool” refers to a rapport or report?

Answer 14

Rapport

Question 15

Apologizing and women -

Answer 15

Ritual way of restoring balance

Question 16

What impression does apologizing by women show?

Answer 16

Less authority, accuracy, credibility

Question 17

Report talk:

Answer 17

Speech focuses less on feelings/relationships and more on info, facts, knowledge

Question 18

Relationship between persuasive and supportive between men and females -

Answer 18

• Males more accurate on emotion and used to pursuade = higher satisfaction
• Females more emotionally perceptive females and more supportiveness = higher satisfaction

Question 19

Masculine speech uses language instrumental or expressive?

Answer 19

Instrumental

Question 20

Is nonverbal behavior ambiguous?

Answer 20

Yes, you can misinterpret cues

Question 21

Is nonverbal behavior culture-bound?

Answer 21

Some is universal, but many expressions vary from culture to culture

Question 22

Paralanguage:

Answer 22

Wide range of vocal characteristics

Question 23

T/F

People who “look” attractive considered likable/persuasive, more successful careers?

Answer 23

True

Question 24

Monochronic:

Answer 24

Speaking w/in planned time shows good planning

Question 25

Polychronic:

Answer 25

More lenient, speaking for planned time shows lack of excitement

Question 26

Immediacy:

Answer 26

Verbal/nonverbal behaviors indicate closeness and liking

Question 27

High vs Low immediacy -

Answer 27

High - more attractive, credible

Low - unfriendly, flat voice

Question 28

Ex: of High-level abstraction regarding statement “The job will take -“ -

Answer 28

The job will take longer than expected

Vague

Question 29

Indirect speech can help achieve 3 goals -

Answer 29

1) to promote harmony
2) to soften the blow of difficult messages
3) point indirectly that can’t be expressed overtly

Question 30

T/F

Can NOT swearing on rare occasions in some organizations violate the norms?

Answer 30

True

Question 31

T/F

Speakers who use more powerful speech are rated as more competent, dynamic, and attractive than speakers who sound powerless

Answer 31

True