Ch. 1 Flashcards
1
Q
Instrumental Communication?
A
Messages aimed to accomplish task at hand
2
Q
Relational communication:
A
Messages shape way people regard one another - the way question is asked
3
Q
Identity management:
A
Presenting yourself in preferred image and distinctive sense of self
4
Q
Synchronous communication and Ex’s
A
High S eed of the channel -
-Face-to-face, video chat
5
Q
Asynchronous communication and Ex’s -
A
- low-speed channel
6
Q
Downward communication:
A
When superiors initiate messages to subordinates
7
Q
Upward communication:
A
Messages from subordinates to superiors
8
Q
Horizontal communication or Lateral communications:
A
Messages between members of equal power
9
Q
3 characteristics of effective communication?
A
1) strategic
2) professional
3) adaptable
