Ch 4 Flashcards
Effectiveness
Evaluation of the results of performance; often controlled by factors being on the actions of an individual
Productivity
Ratio of effectiveness (output) to the cost of achieving that level of effectiveness (input)
Declarative knowledge
Understanding what is required to perform a task; knowing information about a job or task
Procedural knowledge and skill
Knowing how to perform a job or task; often developed through practice and experience
Motivation
Concerns the conditions responsible for variations in intensity, persistence, quality, and direction of ongoing behavior
Determinate’s if performance
Basic building blocks or causes of performance, which are declarative knowledge, procedural knowledge, and motivation
Performance components
Components that may appear in different jobs in results from the determinant of performance; Campbell and colleagues identified eight performance components, some or all of which can be found in every job
Criterion deficiency
Situation that occurs when an actual criterion is missing information that is part of the behavior one is trying to measure
Criterion contamination
Situation that occurs when an actual criterion included information unrelated to the behavior one is trying to measure
Ultimate criterion
Ideal measure of all the relevant aspects of job performance
Actual criterion
Actual measure of job performance obtained
Organizational citizenship behavior
Behavior that goes beyond what is expected
Altruism
Helpful behaviors directed toward individuals or groups within the organization, such as offering to help coworker who is up against a deadline
Generalized compliance
Behavior that is helpful to the broader organization, such as upholding company rules
Task performance
Proficiency with which job incumbents perform activities that are formally recognized as a part of their job
Counter productive work behavior
Voluntary behavior that violates significant organizational norms and threatens the well-being of the organization, its members or both
Dishonesty
Employee theft of goods and theft of time for example arriving late or leaving early, or dishonest communications with customers, coworkers, or management
Absenteeism
Type of counterproductive behavior that involves failure of an employee to report for or remain at work as scheduled
Sabotage
Ask that damage, disrupt, or subvert the organizations operations for personal purposes of that sabotage her by creating unfavorable the blessedly, damage to property, destruction of work relationships are harming employees
Lordstown syndrome
Act of sabotage named after a General Motors plant plagued with acts of sabotage
Adaptive performance
Performance component that includes flexibility and ability to adapt to changing circumstances
Objective performance
Usually a quantitative count of the results of work, such as skills volume, complaint letters, and Output
Judgmental measure
Evaluation made of the effectiveness of an individual’s work behavior; judgment most often made by supervisors in the context of a performance evaluation
Personnel measure
Measure typically kept in a personal file, including absences, accidents, tardiness is, rate of advancement, disciplinary actions, and commentation’s of Meritorious behavior
Performance
Actions or behaviors relevant to the organizations goals; measured in terms of each individuals proficiency
Productivity
Ratio of outputs and inputs
Effectiveness
Evaluations of the results of performance
Three most important components of Campbell’s model
Job specific task proficiency, demonstrating effort, and maintaining personal discipline
Convergent validity
Correlated with what it should be
Divergent validity
Correlated with what it shouldn’t be
Nomological net
Relationship of laws, construct level relationship
3 types of counterproductive work behavior
S behavior for self gain
O behavior done for organizational gain ( misstating profits)
D behavior that is destructive (sabotage)
Skill
Particular behaviors that can be practiced and or trained. It’s Inate
Two categories of skills
- Observable skills - applications of knowledge to solve a specific problem with a known solution
- Problem solving skills- application of knowledge and observable skill to solve problems with out a known solution
Empirically derived
Items written first, no cohesive theory. MMPI
Theoretically derived
Myers Briggs type inventory
Rationality or trait approach
Organized personality into a hierarchy. Bug 5 factor model
Alpha
Conscientiousness, agreeableness, neuroticism
Beta
Openness and extroversion
